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Customer Service Assistant
2 months ago
About Us:
At DropShop, we don’t just care for garments; we elevate the entire dry cleaning experience. Our innovative subscription model combines exceptional garment care with unmatched transparency and tech-enabled convenience. Our mission is to extend the lifespan of your clothes through superior care, balancing thoughtful design with cutting-edge technology and outstanding customer service.
The Opportunity:
We’re seeking a compassionate and dynamic Customer Service Assistant to be a key player in shaping the future of dry cleaning and garment care. As the first and last point of contact for our customers, you’ll use your hospitality skills to ensure a welcoming and comfortable experience, while effectively communicating about their garment care needs.
What You'll Do:
- Welcome customers warmly and ensure they have a positive experience.
- Handle phone and text communications, providing updates and information about their garments.
- Maintain cleanliness and organization in common areas, ensuring they are well-stocked.
- Deliver exceptional hospitality, answering questions and offering guidance as needed.
- Perform additional tasks as directed by team leaders.
- Tag and detail garments according to their specific needs and requirements.
What We’re Looking For:
- At least 1 year of experience in customer service, hospitality, or a client-facing role.
- Experience in the fashion or garment industry is a plus.
- Excellent written and verbal communication skills.
- High attention to detail with the ability to multitask efficiently and accurately.
What We Offer:
- Competitive Pay: $20-$22/hr, based on experience.
- A supportive and collaborative team culture.
- Complimentary garment care services.
- Opportunities for growth and development within the team.
If you’re ready to be a part of a forward-thinking team dedicated to reimagining garment care, we’d love to hear from you. Apply today and help us create exceptional experiences for our customers
