Customer Success Manager

2 weeks ago


Miami, United States Mackinnon & Partners Full time

ToolLive is the first one-stop solution digital platform dedicated to aerospace tooling park management. With Toollive, users can loan tooling on need, track & monitor their assets, and follow asset park lifecycle (Maintenance, repairs, upgrade, documentation, etc.)

Within a very dynamic team operating in an international environment, and in the scope of our partnership you oversee deploying all TOOLLIVE functionalities within end user (airlines,

MRO, Lessors, OEM) workflow.


ESSENTIAL FUNCTIONS

Management of complete process related to a customer’s integration into ToolLive platform in the Americas:

  • Users’ asset analysis
  • Data cleaning
  • Upload DATA into M&P ERP system and linking into TOOLLIVE
  • User accounts creation
  • User training and accompaniment during deployment process
  • Bug reporting to development team and resolution follow up
  • Daily Support to end users on TOOLLIVE use
  • Customer satisfaction survey and proposition of improvement and correction action plan
  • Gather End users’ new development ideas and requests, evaluate and implement in the development roadmap

REQUIREMENTS

Dynamic personality, with excellent social and communication skills, willing to work within a very active team in an international environment.

  • 2-3 years of administrative support or demonstrated knowledge, skills, and abilities to perform the abovementioned
  • tasks.
  • AS degree or equivalent experience and or education combination
  • Ability to read and write English, follow verbal instructions and use simple math
  • Proficient computer skills – Microsoft Office
  • Must be able to travel.

COMPETENCIES

  • Organizational skills
  • Technical capacity
  • Initiative, collaborative, articulate, calm and resourceful
  • Time Management


  • Miami, United States Guardz Full time

    Job DescriptionJob DescriptionEstablished in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $28M in funding and rallying a dedicated team of 30 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive...


  • Miami, United States Mackinnon & Partners Full time

    ToolLive is the first one-stop solution digital platform dedicated to aerospace tooling park management. With Toollive, users can loan tooling on need, track & monitor their assets, and follow asset park lifecycle (Maintenance, repairs, upgrade, documentation, etc.) Within a very dynamic team operating in an international environment, and in the scope of our...


  • Miami, United States Southern Glazer's Wine & Spirits of America Full time

    The Customer Success Consultant will be the juncture between the Customer Success team and the National Accounts On-Premise customers. This role will work towards the overall communication, planning and implementing of compliance, digital needs of th Consultant, Customer Service, Retail, Customer, Account


  • Miami, United States PAR Technology Full time

    Location: Remote, US (easy travel to Miami, FL) Job Description As a Principal Customer Success Advisor, you will lead a strategic approach to customer success, with a focus on enhancing customer health and ensuring a substantial return on investment (ROI) for restaurant brands. You will be instrumental in establishing a profound impact on our restaurant...


  • Miami, Florida, United States COVENANT GROUP LTD Full time

    *Description: Join the first one-stop solution digital platform dedicated to aerospace tooling park management Within a very dynamic team operating in an international environment, you will oversee deploying all tool functionalities within the aerospace industry.*We Offer: Competitive salary package Excellent benefits package*Responsibilities: Users' asset...


  • Miami, United States Intrigma, Inc Full time

    **Company Description** If you’re a techy expert who is friendly and knows how to train others, then we want to talk to you! This position is a fully remote job. We’re looking for a customer-facing, ready-to-listen individual with a rock star attitude, who can understand and engage clients to support and onboard them. We're a fast-growing cloud...


  • Miami, Florida, United States Intrigma, Inc Full time

    Job Description Train customers on how to use our software Provide online seminars on various features Create onboarding plans and training curriculum for new clients Build strong, strategic customer relationships Build out customer accounts in our scheduling software based on their specific needs Work on our Customer Support team a few days per...


  • Miami, United States String LLC Full time

    Job DescriptionJob DescriptionCompany Overview:Ireland Pay is a leading Merchant Services company dedicated to providing exceptional products/services and ensuring unparalleled customer satisfaction. We are committed to fostering a culture of excellence, innovation, and continuous improvement. As we continue to grow, we are seeking a dynamic and experienced...


  • Miami, United States SADA Full time

    Job DescriptionJob DescriptionJoin SADA as a Manager, Customer Engineering!Your Mission As a Manager of Customer Engineering at SADA, you lead a team of Google Cloud Platform (GCP) and Professional Services (PS) technical sellers. You are a natural leader of technical-savvy and business-minded teams. You understand the end to end process of professional...


  • Miami, Florida, United States Visa Full time

    Job Description The Visa Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to...


  • Miami, United States TEAM Concepts Corp Full time

    Job DescriptionJob DescriptionResponsible for the operations of the customer service department. Proactively reviews and validates deployment project plans identifying risks, issues, and gaps that could impact project timelines and goals to maintain a healthy and friendly relationship between customer service agents and the organization.Creating a reliable...


  • Miami, Florida, United States Lennar Homes Full time

    Overview: As the Manager of Customer Experience Strategy, you will play a pivotal role in shaping and executing our Company's Customer experience strategy. You will be responsible for developing and implementing initiatives to enhance Customer satisfaction, loyalty, and advocacy across all channels. Reporting to the Vice President of Customer Care, you will...


  • Miami, United States Kantar Full time

    Technical Customer Service Manager WFA Cross Media Measurement Initiative Miami, FL/On SiteFull Time Position: Some evenings and weekends as part of the standard working week required.Excitingly Kantar Media has partnered with the ANA to build a new Cross-Media Measurement panel in the United States, that will be one of the first of its kind in the world. We...


  • Miami, United States Kantar Full time

    Technical Customer Service Manager WFA Cross Media Measurement Initiative Miami, FL/On SiteFull Time Position: Some evenings and weekends as part of the standard working week required.Excitingly Kantar Media has partnered with the ANA to build a new Cross-Media Measurement panel in the United States, that will be one of the first of its kind in the world. We...


  • Miami, United States teamworkonline Full time

    The Ticketing  Member Associations Customer Care Manager will be a key member of the FIFA26 Ticketing and Hospitality team, and work in close collaboration with Group Sales, FIFA Member Associations, and other key individuals responsible for delivering planning and management of the customer care strategies and processes for Group Sales Customers to...


  • Miami, Florida, United States teamworkonline Full time

    The Ticketing Member Associations Customer Care Manager will be a key member of the FIFA26 Ticketing and Hospitality team, and work in close collaboration with Group Sales, FIFA Member Associations, and other key individuals responsible for delivering planning and management of the customer care strategies and processes for Group Sales Customers to...


  • Miami, United States Watsco Full time

    Job DescriptionResponsibilities: The ideal candidate is very comfortable with different types of computer software and internet portals as well as having great attention to detail and the ability to learn new things quickly. This person will be very positive and forward-thinking, share new ideas for continued growth for the business, and can constantly adapt...


  • Miami, United States teamworkonline Full time

    Reporting organizationally to the Ticketing Customer Relationship Senior Manager , the Ticketing  FIFA Commercial Partners & Local Entities Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role...


  • Miami, FL, United States Best Used Gym Equipment Full time

    Job Opportunity. - Lead Service technician  We are Looking for a Detail-oriented and experienced technician with a background in warehouse operations, possesses excellent technical skills, including equipment maintenance and troubleshooting. If you are an Effective communicator and team player with the warehouse staff, who have the ability to provide,...

  • Front Desk Associate

    4 weeks ago


    Miami, United States Fred Astaire Dance Studios Part time

    Do you enjoy making others smile, helping those around you, organization and working in a fast-paced environment? If so, this might be the job for you. This role is critically important to the studio, staff and students as our front desk associate is the face of our studio. On a daily basis you may take payments, schedule lessons, take or make phone calls,...