Remote work: Customer Success Coach

2 weeks ago


Miami Florida, United States Intrigma, Inc Full time
Job Description

Train customers on how to use our software

Provide online seminars on various features

Create onboarding plans and training curriculum for new clients

Build strong, strategic customer relationships

Build out customer accounts in our scheduling software based on their specific needs

Work on our Customer Support team a few days per week managing incoming phone calls and email tickets via Zendesk. This may include occassional weekend shifts.

Communicate articulately and engage with current and potential clients in all forms: phone, email, in person, and telepathically if you’re equipped

Be techy—which does not mean you need a Computer Science degree—but be able to know and speak the tech world lingo enough to communicate with the product team

Set clear expectations with clients and internal teams throughout the relationship to ensure the best customer service possible

Handle any escalation issues in a calm and clear manner; turn these issues into opportunities to strengthen relationships

Plan, manage, and lead projects with the support team; review and retrospect project performance once complete


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