Food and Beverage Manager

About the Company

We are looking for an experienced La Brisa - F&B Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino and Resort is in growth mode with several new and exciting projects in both the short and long term – starting with a new Poker Room. These projects will enhance the total customer offering and experience, integrate technology with service for a superior delivery, and most importantly, create unique and aspirational opportunities for our guests and our team members. Our ambitious growth plans, however, can only be realized by aligning talented people with the same passion for service, and the same commitment to delivering a truly memorable experience as all of our current team members. If this sounds like you, and you also enjoy equitable compensation, terrific benefits, growth opportunities within the organization, and a whole lot of FUN at work, then we look forward to meeting you.

About the Role

The primary responsibility of the La Brisa - F&B Manager is overseeing the day-to-day operations of the beverage operations. The Food and Beverage Manager will be expected to provide effective strategic direction to ensure operational efficiency, highest standards of service and maximize profitability pertaining to the service of all beverages within all Food & Beverage venues within the operation.

Responsibilities

• Lead and manage F&B team to ensure mentoring meets Miccosukee Service Expectations
• Oversees the day to day activities of all beverage services.
• Ensure that each food and beverage outlet and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit center.
• Ensure that each outlet is managed by a team who are totally accountable for the profitability and service standards achieved.
• Coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans, supported by key marketing plans as well as revenue driven initiatives.
• Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate.
• Ensure that supplier liaison with the Purchasing Officer ensures maximum support with regards to sponsorship, marketing and pricing initiatives.
• Monitor all costs and recommend measures to control them.
• Ensure that the department operational budget is strictly adhered to.
• Ensure that all outlets and banquets are managed efficiently according to the established concept statements.
• Closely monitor productivity levels through productivity schedules in each outlet and take immediate corrective action if necessary.
• Monitor and control vacation planning for the department.
• Monitor, control and minimize overtime for the department.
• Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual.
• Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements.
• Monitor compliance with all aspects of Miccosukee Casino & Resort internal controls
• Train, coach, counsel, evaluate and administer discipline to F&B team
• Make recommendations for the termination of any subordinate team member who, after coaching and discipline, performs at levels below Miccosukee Service Expectations
• Interview prospective team members and measure against Miccosukee Service Expectations
• Make recommendations for the employment of candidates who will perform at or above Miccosukee Service Expectations
• Maintain complete knowledge of and comply with all departmental policies and procedures
• Evaluate operating procedures, recommend changes, and implement approved changes
• Maintain confidentiality of pertinent casino data
• Maintain clear and open communication with guests, managers and team members
• Consistent and regular attendance is an essential function of this job
• Performs other related duties as assigned

Qualifications

5-8 years as Head of Food & Beverage in a 4 / 5-star category hotel or individual restaurants with high standards. Good command in English, both verbal and written to meet business needs. Bilingual is a plus. Familiar with computer systems. Relevant knowledge of food and beverage. Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Guest oriented and able to confidently build and exceed service standards. Thorough knowledge of services, cost control in F&B, labor controls, beverage menu writing, maintenance, merchandising, computer and accountings. Strong interpersonal skills and attention to details. Key strengths in people management communication and planning. Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction. Intermediate math skills required. Be courteous and show genuine care for all co-workers and guest(s). Ability to work well in a team environment. Must be able to handle a multitude of tasks in an intense, ever-changing environment. Maintain a professional appearance and manner at all times. Excellent guest service skills, as well as excellent communication skills. Good interpersonal skills -Outgoing personality. Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, and withstand prolonged standing, stretching, bending and kneeling without restriction. Must be able to work different shifts, which may include holidays and weekends. Be able to work indoors and be exposed to various environmental contaminants including smoke. Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned. Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives. Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner. Must be able to address stressful situations with clients with dignity and the utmost tact and politeness. Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

Equal Opportunity Statement

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments