Customer Service Supervisor

3 weeks ago

Monticello, United States Jordan Manufacturing Full time

Jordan Manufacturing Company has been creating innovative outdoor products and providing exceptional customer service for over 45 years, and our success starts with our team. As a growing family-owned and -operated business, we welcome employees of diverse backgrounds and experiences to join us. Jordan Manufacturing supports our team by recognizing achievement and promoting from within, ensuring a work-life balance, collaborating to achieve excellence, operating with integrity and prioritizing safety every day.


Giving back to the community and to our team are also a tradition at Jordan Manufacturing. We hold annual food drives and support local charities, and celebrate our employees with appreciation lunches, achievement awards, core value awards and holiday gift baskets each year.


Why should you join the Jordan Manufacturing family? We truly value every member of our team and strive to live and work by our core values:

· Celebrate: Recognize our achievements, learn from our mistakes

· Healthy Balance: When your life works, your work works.

· Always Collaborate: Teamwork makes the dream work.

· Integrity: Doing what is right, not necessarily what is easy

· Safety: It’s everyone’s responsibility

· Excellence: It's not a skill, it’s an attitude


Benefits

Jordan Manufacturing offers an excellent work environment and benefits for full-time employees, including:

· Paid Holidays

· Paid Time Off (PTO)

· Paid Bereavement Leave

· Military and Jury Duty Leave

· 401k

· Health Insurance

· Vision & Dental Insurance

· HSA and FSA Options

· Employee Assistance Program

· Life Insurance

· Short- and Long-Term Disability


Job Title: Customer Service Supervisor


Job Purpose: Responsible for the daily operation and team performance of the customer service department. Monitors the timely processing and releasing of customer orders. Provides both customers and sales representatives with reliable and timely information regarding order status, product information and/or general assistance. In addition, this position will be solely responsible for the customer service responsibilities of one or more key accounts.


Reports To: Director of Supply Chain

Location: On-site at Monticello, IN corporate headquarters and remote, in at-home office.

Department: Supply Chain

Classification: Full-time, Exempt Supervisor


Job Duties and Responsibilities:

· Enhance the overall customer service experience by building an engaged, solution-oriented, and customer-centric team that drives growth.

· Take ownership of customer issues, ensuring timely resolution and follow-through to maintain high service standards.

· Mentor and develop customer service representatives, fostering an environment of encouragement, empowerment, and continuous learning.

· Achieve departmental objectives by:

  • Improving communication and presenting strategic recommendations.
  • Preparing and completing action plans to enhance productivity and service standards.
  • Resolving problems, identifying transactional trends, and driving process improvements.

· Improve service quality by evaluating and redesigning processes, establishing and monitoring service metrics, analyzing results, and implementing necessary changes.

· Act as a subject matter expert on company products, programs, and policies to effectively support team performance.

· Coordinate and supervise team priorities across multiple manufacturing sites to ensure alignment with company goals.

· Review open orders to ensure timely release and shipping according to customer requests.

· Collaborate with the Quality Managers at manufacturing sites to address and resolve customer quality complaints, ensuring effective communication and resolution.

· Work cross-functionally with internal teams, including sales, marketing, and transportation, to implement sales programs, resolve service issues, and maintain smooth operations.

· Serve as a liaison between customers and management to address service complaints, ensuring proper follow-up by sales representatives and other stakeholders.

· Update professional knowledge through ongoing learning opportunities, maintaining personal networks, and participating in industry organizations.

· Actively support key account management, resolve customer escalations, and balance the needs of the company, team, and customer.

· Perform other duties as assigned to support departmental and organizational goals.


Required Qualifications

  • Bachelor’s degree or equivalent experience.
  • 3+ years of experience managing or supervising a staff of 3+ in a Customer Service setting preferably in a manufacturing environment.
  • ERP Experience
  • Intermediate-Advanced Excel User
  • Excellent data entry skills and phone skills are necessary.
  • Knowledge of Word and PowerPoint are required.
  • Independent leader with excellent communication skills.
  • Multi tasked individual that is assertive, fair minded, understanding, and sensible.
  • Able to work well under pressure.
  • Ability to work closely with a diverse group.
  • Ability to work within cross-functional teams across the organization.


Preferred Qualifications

  • 3+ years of experience managing or supervising a staff of 3+ in a Customer Service setting preferably in a manufacturing environment.


Working Conditions

  • Position is located via home or corporate office setting.
  • Prolonged sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at a time.


As part of the hiring process, Jordan Manufacturing may conduct a background check and pre-employment drug screen with an applicant's signed consent. The background check may consist of prior employment verification, reference checks, education confirmation, criminal background, or other information, as permitted by law. Results of any pre-employment check will be considered as part of the hiring process, but may not necessarily disqualify a candidate from employment. Third-party services may be hired to perform these checks. All offers of employment and continued employment are contingent upon a satisfactory background check.

  • Customer Service

    3 months ago

    Monticello, United States Circle K Full time

    Circle K - 1377 Hwy 425 S [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Experienced Painter and Supervisor

    3 weeks ago

    Monticello, Minnesota, United States Colorful Concepts Painting Full time

    Job Title: Experienced Painter and SupervisorWe are seeking an experienced Painter and Supervisor to join our team at Colorful Concepts Painting.The successful candidate will have extensive experience in painting and supervisory roles, with a strong focus on customer satisfaction and quality workmanship.We estimate the annual salary for this position to be...

  • Customer Service Associate

    2 weeks ago

    Monticello, Indiana, United States Walmart Full time

    At Walmart, we are looking for a skilled Customer Service Associate to provide top-notch customer service to our valued customers. In this role, you will be responsible for reviewing customer orders, locating and selecting merchandise, and ensuring that customer orders are filled accurately.Key Responsibilities:Fulfilling online customer orders;Providing...

  • Customer Service Representative

    2 weeks ago

    Monticello, Minnesota, United States Wal-Mart Stores , Inc. Full time

    Overview: At Wal-Mart Stores, Inc., we are committed to providing our customers with exceptional service. As a Customer Service Representative, you will play a vital role in ensuring that every customer interaction is positive and memorable. Your ability to provide top-notch customer service will make all the difference in creating a loyal customer base for...

  • Customer Service Liaison

    3 weeks ago

    Monticello, Arkansas, United States Hood Packaging Corp. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Liaison to join our team at Hood Packaging Corporation in Monticello, AR. This is a fantastic opportunity for a motivated individual to provide exceptional customer service and ensure seamless order fulfillment.Key ResponsibilitiesInteract with customers to resolve inquiries, concerns, and requests...

  • Customer Service Representative

    2 days ago

    Monticello, Minnesota, United States Arvig Full time

    At Arvig, we're dedicated to delivering exceptional service and reliable solutions to our customers. As a Customer Service Professional, you will be the first point of contact for our customers, ensuring their needs are met with efficiency, professionalism, and care.">">Be a Product Pro: Learn the ins and outs of Arvig's awesome products and services,...

  • Customer Service Representative

    4 weeks ago

    Monticello, Iowa, United States Dollar Tree Full time

    Customer Service Representative at Dollar TreeWe are seeking a friendly and courteous Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, handling customer complaints and concerns, and maintaining a clean and organized store environment. You will also have the opportunity to...

  • Customer Service Associate

    2 weeks ago

    Monticello, New York, United States Family Dollar Full time

    **About Family Dollar**We are looking for a highly motivated and customer-focused Customer Service Associate to join our team at Family Dollar in [Location]. As a Customer Service Associate, you will be responsible for providing exceptional service to customers, greeting them, and assisting with the selection of merchandise.**Job Responsibilities**Complete...

  • Customer Service Representative

    2 weeks ago

    Monticello, Arkansas, United States GPM Investments Full time

    About GPM InvestmentsWe are a retail company that is passionate about delivering exceptional customer experiences.Salary: $13-$16 per hourJob Summary:We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing outstanding customer service and support.Key...

  • Customer Service Representative

    2 weeks ago

    Monticello, Arkansas, United States GPM Investments Full time

    GPM Investments is seeking a Retail Store Associate to join their team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring that customers have a positive shopping experience.Responsibilities:Greet customers in a friendly manner as they enter the storeRing customer sales using an electronic...

  • Customer Service Representative

    2 weeks ago

    Monticello, Minnesota, United States Arvig Enterprises, Inc. Full time

    Job Title: Customer Service ProfessionalAbout Arvig Enterprises, Inc.We are a leading provider of broadband and telecommunications services in Minnesota and beyond. Our company is committed to delivering cutting-edge services and creating opportunities for our customers and employees.Salary InformationThe estimated salary for this position is $45,000 -...

  • Customer Service Representative

    2 weeks ago

    Monticello, Arkansas, United States GPM Investments Full time

    As a Customer Service Representative at GPM Investments, you will play a critical role in delivering an exceptional shopping experience for our customers. Your responsibilities will include greeting customers in a friendly and welcoming manner, responding to customer inquiries, and resolving customer complaints in a professional and courteous manner.Key...

  • Customer Service Representative

    4 days ago

    Monticello, New York, United States Ferrellgas Partners, L.P. Full time

    At Ferrellgas Partners, L.P., our Customer Service Specialists play a vital role in sustaining and improving business relationships with our customers. In this position, you will work daily with customers to answer their inquiries, resolve issues, and provide exceptional service.">Key Responsibilities:Responding to customer inquiries via phone, email, social...

  • Customer Service Associate

    2 weeks ago

    Monticello, New York, United States Family Dollar Full time

    At Family Dollar, we are seeking a dedicated and customer-focused individual to join our team as a Sales and Customer Support Specialist. This role is perfect for those who enjoy interacting with customers, working in a fast-paced environment, and providing top-notch service.About the RoleThis position offers an estimated annual salary of $35,000 - $40,000,...

  • Customer Service Advisor

    14 hours ago

    Monticello, Georgia, United States Family Dollar Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at Family Dollar. In this role, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key Responsibilities:Provide exceptional customer...

  • Customer Service Ambassador

    1 month ago

    Monticello, Mississippi, United States Family Dollar Full time

    Family Dollar Job DescriptionWe are seeking a dedicated and customer-focused Customer Service Representative to join our team at Family Dollar. As a key member of our store staff, you will be responsible for providing exceptional service to our customers, assisting with merchandise selection, and completing cash register transactions efficiently.Key...

  • Customer Service Liaison

    3 weeks ago

    Monticello, Minnesota, United States Broadway Kwik Stop Full time

    Job DescriptionBroadway Kwik Stop seeks a highly skilled Customer Service Representative / Retail Sales Associate to join our team. As a key member of our staff, you will provide exceptional customer service, assist with purchases, and maintain a clean and organized store environment.About UsWe are a dynamic convenience store chain dedicated to delivering...

  • Customer Service Associate

    10 hours ago

    Monticello, Georgia, United States Family Dollar Full time

    Family Dollar offers a rewarding career opportunity as a Customer Service Associate. As a member of our store team, you will be responsible for providing exceptional service to customers and contributing to the overall success of the store.About Family DollarAt Family Dollar, we pride ourselves on offering a wide range of products at affordable prices. Our...

  • Customer Service Ambassador

    2 weeks ago

    Monticello, Minnesota, United States Wal-Mart Stores , Inc. Full time

    About the Role: As a Customer Service Ambassador at Wal-Mart Stores, Inc., you will play a vital part in ensuring our customers have an exceptional experience when visiting our store. Your primary responsibility will be to provide top-notch customer service by greeting and thanking customers with a positive attitude. You will also be responsible for standing...

  • Customer Service Representative

    2 weeks ago

    Monticello, Arkansas, United States Wal-Mart Stores , Inc. Full time

    As a Customer Service Representative at Wal-Mart Stores, Inc., you play a vital role in creating a positive experience for our customers. With a focus on delivering exceptional service, you will be the first and last point of contact for many customers, making their interaction with our store memorable.We offer a competitive hourly wage range of $14.00 to...