Customer Service Liaison

6 days ago


Monticello, Arkansas, United States Hood Packaging Corp. Full time
Job Summary

We are seeking a highly skilled Customer Service Liaison to join our team at Hood Packaging Corporation in Monticello, AR. This is a fantastic opportunity for a motivated individual to provide exceptional customer service and ensure seamless order fulfillment.

Key Responsibilities
  • Interact with customers to resolve inquiries, concerns, and requests in a timely and professional manner.
  • Enter sales orders accurately and efficiently, ensuring all customer requirements are met.
  • Investigate and resolve customer complaints, communicating with internal departments as necessary.
  • Maintain up-to-date records of customer interactions and feedback.
  • Coordinate returns, prepare samples, and investigate shipping issues.
Requirements
  • High School Diploma or GED with 3-5 years of customer service experience in a manufacturing environment.
  • Alternatively, a 2-year post-secondary degree/diploma in a related field with 1 year of customer service experience in a manufacturing environment.
Compensation and Benefits

The estimated annual salary for this position is $45,000 - $60,000, depending on experience. Hood Packaging Corporation offers a competitive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan.

About Us

Hood Packaging Corporation is a leader in the packaging industry, committed to providing high-quality products and exceptional customer service. We are an equal opportunity employer and welcome applications from diverse candidates.



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