Customer Service Representative
4 days ago
Job Title: Customer Service Professional
About Arvig Enterprises, Inc.We are a leading provider of broadband and telecommunications services in Minnesota and beyond. Our company is committed to delivering cutting-edge services and creating opportunities for our customers and employees.
Salary InformationThe estimated salary for this position is $45,000 - $65,000 per year, depending on experience. This is a full-time position with hours of Monday - Friday, 9:30 a.m. - 6:00 p.m., and occasional Saturdays from 9:00 am to 1:00 pm.
Job DescriptionAs a Customer Service Professional at Arvig, you will be the first point of contact for our customers. Your role will involve solving problems, providing excellent customer service, and ensuring that customers leave every interaction happy.
- Be a Product Pro: Learn about Arvig's products and services, including high-speed internet, TV, phone, and security.
- Solve Problems: Help customers find solutions, educate them on self-service tools, and resolve issues efficiently.
- Stay Connected: Handle calls, chats, emails, and face-to-face interactions with professionalism and a smile.
- Own the Process: Navigate billing systems, process transactions, and complete service orders accurately.
- Build Relationships: Collaborate across teams and make sure every customer feels confident and valued.
To succeed in this role, you will need:
- A tech-savvy problem solver who is passionate about helping others.
- Stellar communications skills and the ability to explain things clearly and friendly.
- Attention to detail.
- Resiliency, dependability, and a commitment to continuous learning.
- A high school diploma or GED is required; an associate's degree is a plus.
We offer a comprehensive benefits package, including:
- Health, dental, and vision insurance.
- A 401K plan with company match.
- Profit sharing.
- An Employee Stock Ownership Plan (ESOP) - own a piece of the company you help build.
- Paid time off, holidays, and education reimbursement.
- Company services discounts and FREE internet in eligible service areas.*
We value our employees and their contributions. We are proud to offer a competitive salary and a comprehensive benefits package. Join us and help shape the future of connectivity.
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