Production Support Engineer

2 weeks ago

New York, United States WSN Full time

WSN is looking for a Production Support Engineer for a large global investment management company.


This role is responsible for the management of both Pre-Trade and Post-Trade production application systems, ensuring their smooth operation and optimal performance. The successful candidate will be primarily responsible for software deployment and managing the production environment. Additionally, they will actively participate in associated project work related to the applications they support. This collaborative effort involves working closely with global development teams, the QA team, Infrastructure Technology, and portfolio managers.


The ideal candidate for this position is a bright and motivated self-starter, capable of effectively multitasking in a high-pressure environment. They will play a crucial role in the organization's production engineering support team, which focuses on utilizing automation tools to streamline processes and manage a larger enterprise footprint.


The production engineering support employs a combination of in-house and industry-standard tools for configuration and application deployment solutions and provides significant value-add by ensuring the delivery of high-quality software in a timely manner. Their expertise and efforts contribute to maintaining the overall quality and stability of the software solutions.



Principal Responsibilities

  • In this role, the individual is expected to become a subject matter expert for the Trading Services applications in the region
  • Support and monitor the production environment
  • Build working relationships with trading groups, Middle Office and Back Office teams and be the primary contact in the region for any issue escalations
  • Liaise with various Development teams globally to coordinate and participate in software/new version releases.
  • Work with global counterparts to provide seamless global coverage
  • Solve technical application-related issues, independently where possible or leveraging teammates as necessary
  • Manage communications to the trading staff and internal stakeholders regarding issue/resolution
  • Uplift environment management tools to reduce risk and streamline efficiency of Support team
  • Assist with automating processes to achieve efficiency and streamlined trade support
  • Document and create new knowledge base to provide the most effective solutions to various issues


Qualifications/Skills Required

  • Candidates must have a minimum of a Bachelor’s Degree or higher (preferably in a computer science related subject)
  • Experience with SQL, Linux, Python, and scripting technologies
  • Equity or Equity derivatives, Fixed Income, FX, or Credit derivatives product knowledge (2+ years)
  • Experience with REST API, docker, kdb+/q, redis real-time database and task scheduler is huge plus
  • Experience with version control systems (GIT a plus)
  • Good team player with a strong willingness to participate and help others
  • Support orientated; able to manage trader’s expectations and follow up accordingly
  • Able to prioritize in a fast moving, high pressure, constantly changing environment; good sense of urgency
  • Strong communication skills

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