Customer Service Manager

1 week ago


Iowa City, United States Palmer Group Eastern Iowa Full time

We are seeking an experienced and dynamic Customer Service Manager to join a growing company. This key player will have a proven track record in managing a customer service team, delivering exceptional customer experiences, and driving customer retention and growth. This role requires strong leadership skills, a customer-centric mindset, and the ability to collaborate effectively with a team.


Work Model:


  • On-Site


What you will do:


  • Develop and mentor a high-performing customer service team
  • Implement strategies to drive customer retention, satisfaction, and growth
  • Identify key metrics and monitor performance
  • Build and maintain strong relationships with key customers
  • Understand customer needs, challenges, and goals to provide tailored solutions and support
  • Participate in the development of customer onboarding and training programs
  • Utilize data and analytics to gain insights into customer behaviors and trends


What you will need to be successful:


  • Bachelor's degree in marketing, business, or related field preferred
  • 5+ years of customer service or account management experience
  • Excellent communication skills
  • Ability to think strategically and execute tactically
  • Proficient in CRM software
  • Thrives in a fast-paced, dynamic environment



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