Deputy General Manager

POSITION: Deputy General ManagerLOCATION: The Al Hirschfeld Theatre, NYC HOURS: FT, some evenings, weekends and holidaysABOUT THE POSITIONATG Entertainment is seeking a Deputy General Manager. This is an exciting opportunity to join a successful team in a unique industry. The ideal candidate will be an experienced, knowledgeable manager who excels at creating a welcoming environment and has a passion for creating unforgettable experiences. Reporting to the General Manager, the Deputy General Manager assists with overall venue operations including payroll, settlement preparation, risk and safety management, show coverage, executing building improvement projects, and managing staff.The Deputy General Manager works collaboratively with all departments within the theatre and across ATG Entertainment, including general managers, company managers, finance, ticketing, building maintenance, and theatre staff.Success in the role requires the ability to respond to demands from various people and projects creatively and confidently while helping maintain a positive, safe, and successful workplace.PEOPLE, PLACES, and THINGSThe Al Hirschfeld Theatre has hosted some of the most celebrated Broadway productions in history, including The Diary of Anne Frank (1955), starring Susan Strasberg and Joseph Schildkraut, Kismet (1953), and the premiere of Man of La Mancha (1965). Modern hits include Wonderful Town (2003), the Tony Award-winning revival of Hair (2009), and Kinky Boots (2013–2019), which earned six Tony Awards, including Best Musical. Currently, the Al Hirschfeld Theatre is home to Moulin Rouge The Musical, a dazzling Tony Award-winning production that has captivated audiences since 2019.The Deputy General Manager serves the primary function of supporting the General Manager in the daily operations of the venue and providing senior level oversight of the venue in the absence of the General Manager.The Deputy General Manager supports all venue staff in their efforts to excel in their own roles and achieve professional goals in consultation with the General Manager.EXPERIENCE and SKILLS Understanding of the work of various departments within such a venue including Facilities, Finance, Operations, Payroll, Food & Beverage, General Management, and Ticketing.An ideal applicant will have experience leading and motivating a diverse workforce and line managing multiple departments. As a public-facing representative of the venue, strong interpersonal skills, the ability to empathize and establish trust quickly, and a dedication to providing first-class customer service are welcome in an applicant.ATPAM certification is a plus but not mandatory.COMPETENCIES Microsoft Suite, particularly Excel, Word, and OutlookExperience with HRIS systems, bonus points for UKG experienceStrong Communication Skills, Planning and Organization, Adaptability, Leadership, Problem-Solving, Accountability, Collaboration, Stress Management BENEFITSATPAM benefits: paid holidays, vacation, welfare, pensionAdditional paid vacationCommuter BenefitsThe above statements are intended to describe the general nature of work performed by the Deputy General Manager. They are not to be construed as a complete list of all responsibilities, duties and skills required of this position.ATG Entertainment: Passion Behind Performance ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or program 64 of the world’s most iconic venues across the UK, the US and Germany entertaining over 18 million audience members each year. Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows. ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne. ATG Entertainment IDEA Mission Statement At ATG Entertainment, our commitment to inclusion, diversity, equity and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone. Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong. At ATG Entertainment, we provide a stage for everyone.