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Desktop Support Specialist

3 months ago

Columbus, United States Tata Consultancy Services Full time
  • Providing day-to-day technical support to employees for a range of hardware and software related systems.
  • End to end depot support to all IT client devices, operating systems and applications. Inventory mgmt., setup & configure, repair, OS & app installation, troubleshooting, shipment, return shipment processing by following company standard operating procedures
  • Provides effective and timely resolution of users’ problems, queries, or complaints.
  • Assist in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Provide data backup support
  • Break/Fix Services and Warranty Repair: Support for all major OEM devices (including Lenovo, Apple, Dell, Toshiba, HP, Fujitsu), A+ certified technicians, same day repair capabilities, and global parts sourcing.
  • Usage of provided tools in an effective manner.
  • Strong customer-oriented attitude and interpersonal skills
  • Excellent written and verbal communication skills
  • Proven working experience in installing, configuring, and troubleshooting Windows based systems and non-windows environment / open systems.
  • Excellent problem-solving and multi-tasking skills
  • Experience in IT documentation and inventory management
  • Experience in IT procurement process and vendor management
  • A self-starter, able to work independently and resourceful in exploring out of box solutions
  • Resolving network issues.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Willing to be flexible and understandable on organization requirements.
  • Willingness to take proactive measures and excellent interpersonal skills, and be a great team player.
  • Understand the ongoing changes in process and technical updates and adhering to the same as per requirement from organization and customer.
  • Following up with clients to ensure the problem is resolved.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.
  • Certification in Microsoft, Linux, or Cisco is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.