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General Manager

2 months ago

New York, United States Sony Hall Full time

General Manager – Sony Hall


Sony Hall, located in the heart of the Theatre District, is seeking an experienced  General Manager  to lead the operations of this premier music venue. The ideal candidate must bring substantial industry expertise, with a focus on managing large-scale venues that integrate dining, live events, and exceptional customer experiences.


Key Requirements – Please Do Not Apply If You Do Not Meet the Following:


- Extensive Experience: 4+ years of leadership  in high-volume, fast-paced environments such as a restaurant, live music venue, or large-scale event space. Previous GM experience in a comparable venue is required.

- Proven Operational Success: Demonstrated success in managing venue operations, including overseeing multiple departments such as food and beverage, events, and staff in a setting with  over 200-person capacity.

- Financial Expertise : In-depth experience managing P&L, controlling labor costs, food and beverage costs, and driving profitability.

-  Leadership and Team Management :  5+ years of experience managing teams  in a dynamic environment, including hiring, training, and developing high-performance teams. Proven track record of maintaining excellent team standards and morale.

-  Event Management : Prior experience in  event planning and execution  for live music or large corporate events. Strong understanding of show operations and guest experience management.

-  Regulatory Knowledge : Strong knowledge of health, safety, and regulatory compliance, particularly for live venues with a dining component.

-  Availability : Willingness to work non-traditional hours, including nights, weekends, and holidays, given the demands of a live music and events venue.

  

Key Responsibilities :

-   Operational Leadership : Oversee all departments, ensuring flawless execution of events and day-to-day venue operations.

-   Team Building & Management : Lead by example, ensuring consistent training, performance evaluations, and enforcement of company policies and procedures.

-   Culture & Workforce Development : Foster a positive, professional work environment that promotes high team standards and morale.

-   Talent Collaboration : Partner with talent, marketing, and corporate event teams to ensure cohesive event planning and execution.

-   Effective Communication : Conduct regular staff and management meetings, including Banquet Event Order (BEO) sessions, to align on goals and operations.

-   Staffing & Scheduling : Adjust staff levels and schedules to meet operational needs based on ticket sales and event projections.

-   Performance & Disciplinary Management : Take necessary disciplinary actions, including terminations, in collaboration with HR when required.

-   Culinary & Bar Operations : Work closely with the Executive Chef to ensure smooth kitchen operations and successful menu execution for events.

-   Business Development & Sales : Drive sales performance and continuously look for ways to enhance profitability and grow revenue streams.

-   Inventory & Cost Control : Implement and maintain efficient inventory management systems, optimizing product costs and operational efficiency.

-   Regulatory Compliance & Safety : Ensure strict adherence to food safety, sanitation, and venue regulatory standards.

-   Facility Oversight : Manage venue maintenance, safety, cleanliness, and equipment to uphold the highest operational standards.

-   Incident Management : Ensure swift and accurate reporting of any incidents, injuries, or accidents for prompt resolution.

-   Financial Oversight : Collaborate with the accounting team on proper invoice handling, cost analysis, and financial reporting.

-   Administrative Excellence : Ensure timely and accurate completion of administrative duties, including payroll, financial reports, and personnel paperwork.


Sony Hall is a 1,000-capacity, state-of-the-art music venue in NYC's Theatre District, operated by Blue Note Entertainment Group and sponsored by Sony Corporation. Featuring full-service dining and events, Sony Hall is the ultimate destination for live performances, combining the best in music, food, and technology.