Information Technology Support Specialist

2 weeks ago


Tacoma, United States Insight Global Full time

This is a 3-month contract position with potential for extension/conversion.


Must Haves:

  • 1+ year experience in a technical help desk setting
  • Proficient in computer operating systems and applications.
  • Knowledge of standard Microsoft desktop operating systems & MS Office applications
  • Ability to perform typical computer maintenance, repair, and user administration
  • High School Diploma or GED required


Day-to-Day:

The Information Support Specialist I position is primarily responsible for day-to-day user support and customer service on company supported computer applications and platforms. This position will work as part of a team to troubleshoot and resolve problems and engage the appropriate resources to resolve the issue when necessary.

KEY DUTIES & RESPONSIBILITIES:.

  • Responds to requests for technical assistance in person, via phone, and electronically
  • Diagnose and resolve technical hardware and software issues
  • Research required information using available resources
  • Follow standard Support Desk procedures
  • Route issues to appropriate resource
  • Document all issue information according to standard operating procedure
  • Log all Support Desk interactions with internal and external customers
  • Identify and escalate situations requiring urgent attention or higher level of knowledge

PHYSICAL REQUIREMENTS:

  • Prolonged standing and periodically lifting, stretching and twisting
  • Prolonged sitting and terminal use
  • May be required to lift up to 50 lbs periodically
  • Hand dexterity and strength
  • Work outside normal hours may be required, including some weekends

WORK ENVIRONMENT:

  • Work performed primarily indoors and in production type facility


Compensation: $25/hr to $30/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law



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