Junior Support Technician

3 months ago

Eden Prairie, United States Viking Forest Products Full time

We are seeking an enthusiastic Junior Support Technician who is passionate about providing exceptional IT support and delivering top-notch service to our internal customers. The ideal candidate is excited to troubleshoot and resolve technical issues, collaborate effectively with colleagues, and continuously learn and adapt in a dynamic environment. For this junior level role, we are seeking a team member who is enthusiastic about being a technical partner within our service desk team. We welcome a candidate that is motivated to learn our business and grow into additional opportunities as they arise.


This role supports our local office in Eden Prairie, MN.



Responsibilities:


  • Provide professional root cause analysis, troubleshooting, and resolution of hardware and software issues.
  • Serve as an IT support representative, embodying a customer service-oriented mentality.
  • Act as a subject matter expert on desktop PC hardware, printing, connectivity, Microsoft Office, Outlook, and Adobe Acrobat software.
  • Perform IBM AS/400 troubleshooting and issue resolution, including locked files and job queues.
  • Handle after-hours support for system maintenance and special projects.
  • Manage user account provisioning and perform computer setups and hardware deployments.
  • Collaborate with Systems and Network Administrators, identifying and escalating issues as needed.
  • Train end users on software and hardware use, and produce clear technical documentation.



Education and Experience:


  • Associate or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • 2+ years’ experience in a helpdesk or technical support role is preferred.
  • 2+ years’ experience with operation and troubleshooting of Microsoft Windows operating systems, Office, basic networking principals and remote access (VPN, Remote desktop).



Skills & Qualifications:


  • Proficient in desktop PC hardware/software troubleshooting, Microsoft Windows OS, Office, Outlook, Adobe Acrobat, network connectivity, VPNs, and printing issues.
  • Strong customer service focus with exceptional communication skills.
  • Ability to work independently and in a team, with strong organizational and multitasking abilities.
  • Analytical mindset with attention to detail and effective task prioritization.
  • Willingness to learn new technologies and adapt to challenges.
  • Basic knowledge of IBM AS/400 system operations and troubleshooting is a plus.
  • Familiarity with ITIL principles is a plus.


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