Junior Support Technician

3 months ago


Eden Prairie, United States Viking Forest Products Full time

We are seeking an enthusiastic Junior Support Technician who is passionate about providing exceptional IT support and delivering top-notch service to our internal customers. The ideal candidate is excited to troubleshoot and resolve technical issues, collaborate effectively with colleagues, and continuously learn and adapt in a dynamic environment. For this junior level role, we are seeking a team member who is enthusiastic about being a technical partner within our service desk team. We welcome a candidate that is motivated to learn our business and grow into additional opportunities as they arise.


This role supports our local office in Eden Prairie, MN.



Responsibilities:


  • Provide professional root cause analysis, troubleshooting, and resolution of hardware and software issues.
  • Serve as an IT support representative, embodying a customer service-oriented mentality.
  • Act as a subject matter expert on desktop PC hardware, printing, connectivity, Microsoft Office, Outlook, and Adobe Acrobat software.
  • Perform IBM AS/400 troubleshooting and issue resolution, including locked files and job queues.
  • Handle after-hours support for system maintenance and special projects.
  • Manage user account provisioning and perform computer setups and hardware deployments.
  • Collaborate with Systems and Network Administrators, identifying and escalating issues as needed.
  • Train end users on software and hardware use, and produce clear technical documentation.



Education and Experience:


  • Associate or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • 2+ years’ experience in a helpdesk or technical support role is preferred.
  • 2+ years’ experience with operation and troubleshooting of Microsoft Windows operating systems, Office, basic networking principals and remote access (VPN, Remote desktop).



Skills & Qualifications:


  • Proficient in desktop PC hardware/software troubleshooting, Microsoft Windows OS, Office, Outlook, Adobe Acrobat, network connectivity, VPNs, and printing issues.
  • Strong customer service focus with exceptional communication skills.
  • Ability to work independently and in a team, with strong organizational and multitasking abilities.
  • Analytical mindset with attention to detail and effective task prioritization.
  • Willingness to learn new technologies and adapt to challenges.
  • Basic knowledge of IBM AS/400 system operations and troubleshooting is a plus.
  • Familiarity with ITIL principles is a plus.




  • eden prairie, United States Viking Forest Products Full time

    We are seeking an enthusiastic Junior Support Technician who is passionate about providing exceptional IT support and delivering top-notch service to our internal customers. The ideal candidate is excited to troubleshoot and resolve technical issues, collaborate effectively with colleagues, and continuously learn and adapt in a dynamic environment. For this...


  • eden prairie, United States Viking Forest Products Full time

    We are seeking an enthusiastic Junior Support Technician who is passionate about providing exceptional IT support and delivering top-notch service to our internal customers. The ideal candidate is excited to troubleshoot and resolve technical issues, collaborate effectively with colleagues, and continuously learn and adapt in a dynamic environment. For this...


  • Eden Prairie, United States Viking Forest Products Full time

    We are seeking an enthusiastic Junior Support Technician who is passionate about providing exceptional IT support and delivering top-notch service to our internal customers. The ideal candidate is excited to troubleshoot and resolve technical issues, collaborate effectively with colleagues, and continuously learn and adapt in a dynamic environment. For this...


  • Eden Prairie, Minnesota, United States Viking Forest Products Full time

    Job Title: Junior Support TechnicianWe are seeking a highly motivated and detail-oriented Junior Support Technician to join our team at Viking Forest Products. As a key member of our service desk team, you will be responsible for providing exceptional IT support and delivering top-notch service to our internal customers.Key Responsibilities:Provide...


  • Eden Prairie, Minnesota, United States Bridgestone Americas Full time

    Job Title: Automotive Lead TechnicianJoin Bridgestone Americas, a leading tire and automotive services company, as an Automotive Lead Technician. In this role, you will be responsible for leading a team of technicians in diagnosing and repairing complex automotive issues, while also mentoring and training junior team members.Key Responsibilities:Diagnose and...

  • Pharmacy Technician

    4 weeks ago


    Eden Prairie, United States HealthCare Support Full time

    Dispensing Pharmacy Technician HealthCare Support is actively seeking a Pharmacy Technician to fill an opening with a leading Closed Door pharmacy in Eden Prairie, MN Daily Responsibilities for the Pharm Tech: Coordinate communication between nursing facilities, prescribers, and insurance plans, ensure accuracy and completeness of orders, resolve issues...

  • Pharmacy Technician

    1 month ago


    Eden Prairie, United States HealthCare Support Full time

    Pharmacy Technician - Data Entry HealthCare Support is actively seeking a Pharmacy Technician to fill an opening with a leading Closed Door pharmacy in Eden Prairie, MN Daily Responsibilities for the Pharm Tech: Coordinate communication between nursing facilities, prescribers, and insurance plans, ensure accuracy and completeness of orders, resolve issues...


  • Eden Prairie, Minnesota, United States gpac Full time

    Job Title: Maintenance TechnicianWe are seeking a highly skilled Maintenance Technician to join our team at a well-established family-owned meat manufacturer in the Minneapolis area.Job Summary:The Maintenance Technician will be responsible for inspecting, repairing, and performing preventative maintenance on equipment and facilities. This is a fast-paced...


  • Eden Prairie, Minnesota, United States US Signal Full time

    Job Description:As a Technical Support Specialist - Cloud Expert at US Signal, you will be responsible for providing exceptional customer service and technical support for our cloud services. This role requires a strong understanding of cloud infrastructure, virtualization, and data protection technologies.Key Responsibilities: Provide level one and two...


  • Eden Prairie, Minnesota, United States AEC Resources, Inc. Full time

    Senior Mechanical EngineerWe are seeking a highly skilled Senior Mechanical Engineer to join our team at AEC Resources, Inc. as we continue to grow and expand our commercial building projects.This is a full-time position that offers a unique opportunity for professional development, growth, and a dynamic work environment.Key Responsibilities:Lead the...


  • Eden Prairie, Minnesota, United States Phillips Temro Inc Full time

    Job SummaryWe are seeking a highly skilled Field Support Technician to join our team at Phillips Temro Inc. As a Field Support Technician, you will be responsible for providing technical support to dealers, fleets, and truck drivers for our electric APU product line.Key ResponsibilitiesPerform on-site installations of and training on electric APU...

  • Pharmacy Technician

    2 months ago


    Eden Prairie, Minnesota, United States Walgreens Full time

    Job Description:As a Pharmacy Technician at Walgreens, you will play a vital role in providing exceptional patient care and customer service. Our pharmacy technicians are the face of our company, interacting with customers and developing strong relationships with our patients.We are seeking a highly motivated and detail-oriented individual to join our team...

  • Automotive Technician

    1 month ago


    Eden Prairie, Minnesota, United States E-Z Loan Auto Sales Full time

    Join Our Team of Automotive Technicians at EZ Loan Auto SalesWe are seeking a skilled and experienced Automotive Technician to join our team at EZ Loan Auto Sales. As a full-time Automotive Technician, you will be responsible for performing a variety of tasks, including diagnosing and repairing vehicles, performing routine maintenance, and ensuring that all...

  • Dialysis Technician

    3 weeks ago


    Eden Prairie, Minnesota, United States DaVita Full time

    Join DaVita as a Patient Care TechnicianWe are seeking a skilled and compassionate Patient Care Technician to join our team at DaVita, Inc. on Scenic Heights Road. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and ensuring a safe and comfortable dialysis treatment experience.Key Responsibilities:Monitor...

  • Pharmacy Technician

    4 weeks ago


    Eden Prairie, Minnesota, United States Optum Full time

    Pharmacy Technician Job DescriptionAbout the Role:We are seeking a skilled Pharmacy Technician to join our team at Optum. As a Pharmacy Technician, you will play a vital role in supporting the pharmacy functions and ensuring the smooth operation of our mental health and specialty pharmacy.Key Responsibilities:Provide exceptional customer service to consumers...

  • IT Support Specialist

    1 month ago


    Eden Prairie, Minnesota, United States Nestle Operational Services Worldwide SA Full time

    Job SummaryWe are seeking a highly skilled IT Technician to join our team at Nestle Operational Services Worldwide SA. As an IT Technician, you will play a critical role in maintaining the reliability and functionality of our in-house computer hardware and software systems.Key ResponsibilitiesInstall, configure, and troubleshoot all in-house computer-related...


  • eden prairie, United States Moffat Workforce Full time

    Document Control Technician - 6 Month Contract Eden Prairie, MNCurrently looking for a skilled individual for a 6 Month Contract Document Control Technician opening with a company located in Eden Prairie, MN. Interested candidates should have document control experience in the medical device industry, the ability to read and follow Quality documentation, and...


  • Eden Prairie, United States Moffat Workforce Full time

    Document Control Technician - 6 Month Contract Eden Prairie, MN Currently looking for a skilled individual for a 6 Month Contract Document Control Technician opening with a company located in Eden Prairie, MN. Interested candidates should have document control experience in the medical device industry, the ability to read and follow Quality documentation,...


  • eden prairie, United States Moffat Workforce Full time

    Document Control Technician - 6 Month Contract Eden Prairie, MNCurrently looking for a skilled individual for a 6 Month Contract Document Control Technician opening with a company located in Eden Prairie, MN. Interested candidates should have document control experience in the medical device industry, the ability to read and follow Quality documentation, and...


  • Eden Prairie, Minnesota, United States Government Jobs Full time

    ## Vehicle Maintenance Technician ### About the Role As a Vehicle Maintenance Technician at Government Jobs, you'll be part of a growing team that's on the cutting edge of transit. You'll work on a variety of vehicles, from coach buses to minivans to cutaways, and be involved in the transition to carbon neutrality. Our fleet includes diesel and gas...