Junior Support Technician

1 month ago


eden prairie, United States Viking Forest Products Full time

We are seeking an enthusiastic Junior Support Technician who is passionate about providing exceptional IT support and delivering top-notch service to our internal customers. The ideal candidate is excited to troubleshoot and resolve technical issues, collaborate effectively with colleagues, and continuously learn and adapt in a dynamic environment. For this junior level role, we are seeking a team member who is enthusiastic about being a technical partner within our service desk team. We welcome a candidate that is motivated to learn our business and grow into additional opportunities as they arise.



This role supports our local office in Eden Prairie, MN


.
Responsibilitie


  • s:
    Provide professional root cause analysis, troubleshooting, and resolution of hardware and software issu
  • es.Serve as an IT support representative, embodying a customer service-oriented mentali
  • ty.Act as a subject matter expert on desktop PC hardware, printing, connectivity, Microsoft Office, Outlook, and Adobe Acrobat softwa
  • re.Perform IBM AS/400 troubleshooting and issue resolution, including locked files and job queu
  • es.Handle after-hours support for system maintenance and special projec
  • ts.Manage user account provisioning and perform computer setups and hardware deploymen
  • ts.Collaborate with Systems and Network Administrators, identifying and escalating issues as need
  • ed.Train end users on software and hardware use, and produce clear technical documentati


on.
Education and Experie


  • nce:
    Associate or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experi
  • ence.2+ years’ experience in a helpdesk or technical support role is prefe
  • rred.2+ years’ experience with operation and troubleshooting of Microsoft Windows operating systems, Office, basic networking principals and remote access (VPN, Remote desk


top).
Skills & Qualifica


  • tions:
    Proficient in desktop PC hardware/software troubleshooting, Microsoft Windows OS, Office, Outlook, Adobe Acrobat, network connectivity, VPNs, and printing
  • issues.Strong customer service focus with exceptional communication
  • skills.Ability to work independently and in a team, with strong organizational and multitasking abi
  • lities.Analytical mindset with attention to detail and effective task prioriti
  • zation.Willingness to learn new technologies and adapt to chal
  • lenges.Basic knowledge of IBM AS/400 system operations and troubleshooting is
  • a plus.Familiarity with ITIL principles is


a plus.

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