Event Sales Representative

1 week ago

Glendale, United States Chicken N Pickle Full time

Event Sales Representative

Chicken N Pickle, the hottest new entertainment concept in town, is looking for an Event Representative . Our brand is that of a rambunctious, multi-generational family that works hard and plays even harder. We are driven to provide our employees with a supportive, meaningful work environment by bringing all voices to the table and providing opportunities for mentorship with career growth. We are looking for individuals to help grow our concept. If this sounds like you, we want to hear from you

As an Event Representative , you’ll provide outstanding customer service in a fast-paced environment by answering incoming guest calls and assisting with a variety of inquiries about the venue, pickleball, events, etc. Event Representative will have excellent verbal and written communication skills along with the ability to keep cool under pressure to ensure the Guests have an extraordinary experience.

Responsibilities:

● Demonstrate and believe in Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity and Quality

● Demonstrates and supports a culture of diversity, equity and inclusion

● Manage inbound events requests (key accounts are sent to Sales)

● Contribute to the overall sales team goals by meeting and exceeding personal quotas, monthly, quarterly and annually

● Manage all assigned leads with a sense of urgency, accuracy and professionalism

○ Create, manage and confirm event bookings within CRM system including the documentation of all prospect and event client communication with great attention to detail

○ Act as a point of contact to key accounts as they arrive for their events

○ Monitor, track and follow up on leads along tentative bookings

○ Call upon contacts to see what went well and what could be improved

○ Foster client relationships through ongoing communication to ensure repeat business or referrals

● Demonstrate the ability to negotiate and problem solve to close the sale

● Identify opportunities for selling/upselling

● Develop a strategy to cultivate client relationships through ongoing communication to ensure repeat business or referrals

● Utilize and create reports and dashboards to ensure personal and department Key Performance Indicators (KPI’s) are being met or exceeded

Communication:

● Communicate with the Event Hostess and Event Manager on event details, changes/updates to allow for a successful event execution by Operations and the Culinary Team

● Maintain and ensure the BEOs have all the required information

● Communicate any changes/updates to events for a successful event execution by Operations and the Culinary team

● Attendance in BEO/Operations meetings along with other meetings

Character Traits:

● Manage an independent work schedule with integrity and as expected

● Eager to learn new sales skills

● Contribute to a collaborative environment with the Sales Team and other departments within the restaurant

● Maintain a calm, even-tempered, customer-focused demeanor

● Understand processes and the ability to find information quickly

● Ability to work for and lean into a start-up mentality

Key Qualifications:

● 2+ years previous sales experience in hospitality, restaurant or entertainment venue focus on event sales

● Ability to work in a fast-paced environment

● Excellent self-accountability for high personal standards of conduct and professionalism

● Ability to communicate effectively with guests, return guests, co-workers and management

● Flexible in approach; can readily adapt to business and team needs and changes

● Process oriented, highly organized, fast and accurate and able to work under pressure

● Excellent interpersonal and people skills as well as verbal and written communication skills

● Excellent computer skills and ability to learn new software programs

● Ability to multi-task and problem-solve

● Capable of managing multiple projects/programs simultaneously

● Working evenings, weekends and holidays may be required for this position, as well as assisting in the restaurant on an as-needed basis.

● Bachelor’s Degree in Sales/Marketing or Business, preferred'

Job Type: Full-time

Pay: $35,000 +Commission

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