Field Service Manager

5 days ago


Rockford, United States Accelerate Professional Talent Solutions Full time

Job Title: Service Manager

Location: Rockford, IL

Salary: $100,000

Travel: 25% (trade shows and customer locations)

Direct Reports: 7 Field Service Technicians (1 in Rockford, 6 in another state), 2 Technical Support Specialists (Rockford), 1 Service Coordinator (Rockford)


Overview:

The Service Manager will oversee the entire Service Department, managing field service technicians, customer support teams, and the service coordinator. This role is responsible for ensuring high-quality service delivery, customer satisfaction, and operational efficiency.

Key Responsibilities:

  • Manage field service personnel for on-site services, including installation, maintenance, repair, and customer support.
  • Oversee hiring, training, and scheduling of field service representatives in collaboration with the Service Coordinator.
  • Handle service contracts and manage support services.
  • Develop and implement policies and procedures for on-site installation, testing, maintenance, and troubleshooting.
  • Ensure that all field service projects are completed on time and within budget to meet customer needs.

Qualifications:

  • Education: Bachelor’s degree in Business Management or a related field.
  • Experience: 3-5 years of experience in a manufacturing environment.
  • Skills: Strong communication, organizational, and computer skills, with in-depth knowledge of product and manufacturing processes.
  • Travel: Willingness to travel (approximately 25%) for customer visits and trade shows.



  • Rockford, United States Accelerate Professional Talent Solutions Full time

    Job Title: Service ManagerLocation: Rockford, ILSalary: $100,000Travel: 25% (trade shows and customer locations)Direct Reports: 7 Field Service Technicians (1 in Rockford, 6 in another state), 2 Technical Support Specialists (Rockford), 1 Service Coordinator (Rockford)Overview:The Service Manager will oversee the entire Service Department, managing field...


  • Rockford, United States Ingersoll Machine Tools Inc Full time

    Job DescriptionJob DescriptionDepartment: ServiceReports to: Service ManagerIngersoll is a global leader in developing advanced machine tools for the world's aerospace, transportation, energy, and other heavy industries. We manufacture the largest metal removal, automated composite placement, and 3D printing machines in the world.We are seeking a...


  • Rockford, United States Hepaco Full time

    Hepaco, a Clean Harbors company in Rockford, IL is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily operations of the service line crew.  This includes responsibility over proper operation of equipment, driving operational efficiencies at the work site and ensuring accurate documentation related to the job is completed in...


  • Rockford, United States Hepaco Full time

    Hepaco, a Clean Harbors company in Rockford, IL is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily operations of the service line crew. This includes responsibility over proper operation of equipment, driving operational efficiencies at the work site and ensuring accurate documentation related to the job is completed in a...


  • Rockford, United States Hepaco Full time

    Hepaco, a Clean Harbors company in Rockford, IL is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily operations of the service line crew.  This includes responsibility over proper operation of equipment, driving operational efficiencies at the work site and ensuring accurate documentation related to the job is completed...


  • Rockford, United States Accel Entertainment Gaming Full time

    Job DescriptionJob DescriptionPosition BasicsHiring for third shift (9pm-7am Fri-Mon)Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc.,Multiple Service Positions Available across all areas of Chicagoland & Northern IllinoisRates range from $18-$30/hour, dependent on related work experience & proficiencyWill train...


  • Rockford, Illinois, United States Dixon Engineering Inc Full time

    Dixon Engineering Inc is seeking motivated individuals for the role of Field Service Specialist. This position is ideal for those looking to gain hands-on experience in conducting field evaluations, generating detailed reports, and utilizing testing apparatus while working alongside our skilled engineering team.Our preferred candidates will be located within...

  • Service Manager

    2 weeks ago


    Rockford, United States workplace Full time

    PURPOSE/FUNCTION/SUMMARY (TRAINING NEEDS) Managing the complete service department, including on-field service techs, customer support, and the service coordinator.ESSENTIAL FUNCTIONS Manages all the service personnel who perform on-site routine services including installation, maintenance, repair, and customer serviceOversees the hiring, training, and help...

  • Service Manager

    2 weeks ago


    Rockford, United States workplace Full time

    PURPOSE/FUNCTION/SUMMARY (TRAINING NEEDS) Managing the complete service department, including on-field service techs, customer support, and the service coordinator.ESSENTIAL FUNCTIONS Manages all the service personnel who perform on-site routine services including installation, maintenance, repair, and customer serviceOversees the hiring, training, and help...


  • Rockford, Illinois, United States FurstStaffing Full time

    Job SummaryFurstStaffing is seeking a highly skilled Service Operations Manager to lead our Service Department. As a key member of our team, you will be responsible for managing the complete Service Department, including on-field service technicians, customer support, and the service coordinator.Key ResponsibilitiesService Department Management: Manage all...

  • Field Technician

    3 months ago


    Rockford, United States Dixon Engineering Inc. Full time

    Job DescriptionJob DescriptionWe are seeking entry-level Field Technicians/Inspectors to join our growing team. You will learn to conduct thorough field inspections, complete field inspection reports, use field testing equipment, to assist, and be part of our engineering team. Our ideal applicant must be located in the United States, have a valid driving...

  • Sr Field Service Tech

    1 month ago


    Rockford, United States Rockford Systems Full time

    Job DescriptionJob DescriptionOverviewWe are seeking a Senior Field Service Technician to join our team at our facility in Rockford, IL, 61109. The ideal candidate will have strong troubleshooting skills in PLC, electrical, mechanical, and CNC machines.ResponsibilitiesPerform troubleshooting and repair of PLC systemsDiagnose and resolve electrical issues in...

  • Care Coordinator

    2 days ago


    Rockford, Illinois, United States European Service At Home Full time

    About the Role: European Service at Home, a leading provider of in-home services, is seeking a dedicated Care Coordinator to join our team at our Rockford office.Key Responsibilities:Provide responsive and compassionate customer service to our senior clients, ensuring their needs are met and exceeded.Manage and coordinate home care services, including case...


  • Rockford, Illinois, United States Gorman & Company Full time

    About the RoleWe are seeking a highly skilled and experienced Event Services Manager to join our team at the Embassy Suites at Rockford Riverfront. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our clients and ensuring the smooth execution of events.Key ResponsibilitiesManage event files and...


  • Rockford, Illinois, United States United Service Companies Full time

    Position Overview:The Guest Services Representative plays a crucial role in ensuring a positive experience for all visitors. This position involves a variety of responsibilities aimed at maintaining high standards of service.Welcoming Guests: Greet guests and visitors with a warm and professional attitude, ensuring they feel valued from the moment they...


  • Rockford, Illinois, United States United Service Companies Full time

    Position Overview:The Guest Services Representative plays a crucial role in ensuring a positive experience for all visitors. This position requires a friendly demeanor and a commitment to providing excellent service.Welcoming Guests: Greet guests and visitors with a warm smile and professional attitude.Communication: Answer incoming calls promptly and assist...


  • Rockford, United States Gorman & Company Full time

    Position: Event Services Manager Location: Rockford, IL Job Id: 1064 # of Openings: 1 Event Services Manager The Embassy Suites at Rockford Riverfront is looking for a full time, energetic Event Services Manager who is committed to...


  • Rockford, United States Spring-Green Lawn Care Full time

    Job DescriptionJob DescriptionSpring-Green Lawn Care is looking for enthusiastic and motivated full-time, lawn care professionals for our Rockford, IL location servicing customers in Southwest Wisconsin and greater Rockford area. Qualified candidates will be responsible for providing lawn care services including fertilization, weed control, aeration and...


  • Rockford, Illinois, United States GreatWater 360 Auto Care Full time

    Job OverviewGreatWater 360 Auto Care is seeking a dedicated Automotive Service Manager who embodies a positive attitude and strong leadership qualities. This role is essential in maintaining the shop's values and standards while guiding the team towards excellence. The ideal candidate will oversee all shop operations and engage with clients to promote...


  • Rockford, Illinois, United States GreatWater 360 Auto Care Full time

    Job OverviewGreatWater 360 Auto Care is seeking a dedicated Automotive Service Manager who embodies our core values and upholds our standards. This role is crucial for leading the shop's operations and ensuring that our team is aligned with our mission of delivering exceptional service to our customers.Key ResponsibilitiesThe individual in this position...