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Catering Coordinator

2 months ago

New York, United States M&G Foodstuff Full time

About M&G Foodstuff: M&G Foodstuff is a boutique catering company based in the heart of New York City's East Village. Since our founding in 2013, we've been committed to delivering hyper-seasonal, produce-driven, and health-centric food, all presented in a sustainable and elevated format. We specialize in both drop-off catering, particularly for high-end luxury brands, and full-service event catering, ensuring that every event, from intimate gatherings to large-scale events, exceeds client expectations. Our passion for quality and creativity drives everything we do, making us a trusted partner for our clients' most important occasions.


Job Summary: The Catering Coordinator is responsible for managing and coordinating all aspects of drop-off catered events in alignment with M&G's standards. This role involves handling administrative tasks related to drop-off catering, working closely with clients to oversee their orders, and communicating essential details to the internal team. The Catering Coordinator is expected to clearly, positively, and professionally convey M&G’s offerings to clients while strictly adhering to the company's processes and policies.


Core Tasks and Key Responsibilities


Drop Off Catering

  • Assist in managing all client communications relating to the sale and production of drop off catering on a daily basis, ensuring the highest quality experience for clients is consistently delivered. 
  • Review incoming inquiries and ensure all necessary information is obtained from prospective client; seek clarification and further details as needed. 
  • Respond to all drop off inquiries within 24 hours. 
  • Prepare all proposals, dietary sheets, invoices and other client facing materials and send initial proposals within 24 hours. 
  • Ensure that pricing is appropriate and accurate on estimates and invoices. 
  • Ensure full payment is made by clients, 1 business day prior.
  • Follow up clients daily regarding hold dates, sign off on proposals and other necessary information.
  • Assist team in administrative tasks with Drop Off Plus orders where staffing, rentals and bar packages may be needed.
  • Export and print daily Jobsheets for Kitchen and Ops Team.
  • Print Daily Menus for client orders.
  • Communicate all client updates and changes to both Kitchen & Operations teams.
  • Follow-up to thank client and collect feedback to be shared with team.
  • Ensure all daily client tasks are kept up to date through company project management software.


Sales & Marketing 

  • Create repeat business by cultivating strong, caring relationships with clients throughout the drop off planning process.
  • Assist in maintaining and growing our client base through scheduled monthly outreach and prospecting new business.
  • Seek feedback on reasons for lost business with the goal of improvement and keeping doors open for future opportunities.
  • Maintaining an up to date CRM platform including documenting new sales leads and updating current client details as necessary. 
  • Assist in social media posting and content planning for posting ensuring that content is always on brand and is in line with our company ethos


Other Qualifications

Relevant Knowledge, Skills, & Ability:

•     2 years administrative experience preferably in catering & events 

•     Working knowledge MS Office

•     A passion for the food & hospitality industry 

•     Excellent interpersonal and communication skills

•     Knowledge of Catering Software a plus.