Catering Coordinator
1 day ago
About M&G Foodstuff: M&G Foodstuff is a boutique catering company based in the heart of New York City's East Village. Since our founding in 2013, we've been committed to delivering hyper-seasonal, produce-driven, and health-centric food, all presented in a sustainable and elevated format. We specialize in both drop-off catering, particularly for high-end luxury brands, and full-service event catering, ensuring that every event, from intimate gatherings to large-scale events, exceeds client expectations. Our passion for quality and creativity drives everything we do, making us a trusted partner for our clients' most important occasions.
Job Summary: The Catering Coordinator is responsible for managing and coordinating all aspects of drop-off catered events in alignment with M&G's standards. This role involves handling administrative tasks related to drop-off catering, working closely with clients to oversee their orders, and communicating essential details to the internal team. The Catering Coordinator is expected to clearly, positively, and professionally convey M&G’s offerings to clients while strictly adhering to the company's processes and policies.
Core Tasks and Key Responsibilities
Drop Off Catering
- Assist in managing all client communications relating to the sale and production of drop off catering on a daily basis, ensuring the highest quality experience for clients is consistently delivered.
- Review incoming inquiries and ensure all necessary information is obtained from prospective client; seek clarification and further details as needed.
- Respond to all drop off inquiries within 24 hours.
- Prepare all proposals, dietary sheets, invoices and other client facing materials and send initial proposals within 24 hours.
- Ensure that pricing is appropriate and accurate on estimates and invoices.
- Ensure full payment is made by clients, 1 business day prior.
- Follow up clients daily regarding hold dates, sign off on proposals and other necessary information.
- Assist team in administrative tasks with Drop Off Plus orders where staffing, rentals and bar packages may be needed.
- Export and print daily Jobsheets for Kitchen and Ops Team.
- Print Daily Menus for client orders.
- Communicate all client updates and changes to both Kitchen & Operations teams.
- Follow-up to thank client and collect feedback to be shared with team.
- Ensure all daily client tasks are kept up to date through company project management software.
Sales & Marketing
- Create repeat business by cultivating strong, caring relationships with clients throughout the drop off planning process.
- Assist in maintaining and growing our client base through scheduled monthly outreach and prospecting new business.
- Seek feedback on reasons for lost business with the goal of improvement and keeping doors open for future opportunities.
- Maintaining an up to date CRM platform including documenting new sales leads and updating current client details as necessary.
- Assist in social media posting and content planning for posting ensuring that content is always on brand and is in line with our company ethos
Other Qualifications
Relevant Knowledge, Skills, & Ability:
• 2 years administrative experience preferably in catering & events
• Working knowledge MS Office
• A passion for the food & hospitality industry
• Excellent interpersonal and communication skills
• Knowledge of Catering Software a plus.
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