Lead User Experience Researcher

2 weeks ago

Bentonville, United States Aquent Talent Full time

A retail giant is looking to hire a Lead UX Design Researcher on a full-time basis. In this role, you will focus on the company's membership services, such as subscriptions, rewards/cashback, early access to holiday deals, and delivery services. You will use a variety of generative and evaluative methods to inform both strategic and tactical efforts. **MUST BE WILLING TO RELOCATE TO BENTONVILLE, AR**


RESPONSIBILITIES:

  • Pull from a broad toolkit of research methods, including live studies, un-moderated studies, field studies, participatory design, heuristic evaluations, and remote usability testing.
  • Seek out research and metrics from internal and external sources to provide comprehensive recommendations that inform design and business strategy.
  • Collaborate seamlessly and flexibly with cross-functional partners to drive best-in-class thinking from all parts of the organization.


REQUIREMENTS:

  • MUST BE ABLE TO WORK ONSITE 5 DAYS/WEEK IN BENTONVILLE, AR.
  • A demonstrated track record owning and leading design research, working cross-functionally and thinking strategically to inform research for one or more broad or complex product areas.
  • A strong working knowledge and extensive experience of multiple generative and evaluative research methods, how to apply them in a fast-moving organization, and experience mentoring or coaching other researchers on the use of these methods.
  • The ability to translate insight into action. You help teams understand customer needs, attitudes, and behaviors through thoughtful and actionable research. Your work informs both strategic and tactical efforts.
  • Knowledge of the product design process and experience collaborating with other researchers, designers, content strategists, product managers, and engineers to help transform complex problems into easy-to-use products. You recommend how to best address our research goals and questions, so your partners don’t have to.
  • The ability to translate research findings into product priorities and strategic narratives, new business opportunities, within and across different projects.
  • Adaptability and a growth-mindset, seeking out and welcoming feedback from senior leaders and managers.
  • Ability to produce great work in short timeframes, multi-task across different projects and platforms and adapt to the ever-changing priorities of the business.

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