Seafreight Customer Care Specialist
2 months ago
Your Role:
The Sea Logistics Customer Care Specialist supports Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer’s requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.
Your Responsibilities:
- Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction
- Shipment Management Qualification and entry of Customer orders into Operational process
- Complaint Management
- Support Customer Development & Maintenance
- Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience
- Profit Maximization – avoid additional costs & expenses due to internal service failure
- Financial Excellence & Development
- Quotation Management: Qualification of Customer inquiries, provide quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)
- Familiarization with Products & systems
- Customer onboarding: Inclusion and transfer of customer requirements into systems (Business & Customer profile)
- Customer Data Management: Maintenance and integration of customer data in the Systems
- Customer Relationship Management: Knowledge Exchange with Sales
- Establishing and building Customer relationships (Sales support)
- Reporting (refining and reviewing Customer requested reports generated from Systems)
- Care & Follow up on first orders & document Customer Feedback
- Actively participate in regular Team community based activities
- Self-Development
- Have fun & stay engaged
Your Skills And Experiences
- High School Degree / Diploma
- Bachelors/First University Degree: Supply Chain Management (Preferred)
- BU / FU: Sea Logistics 0-2 years Preferred
- Customer Service 0-2 years
- Industry 0-2 years Preferred
- Analytical & Organizing skills
- Communication & conflict resolution skills
- Decision Making & Problem solving skills
- Time Management
- English Fluent
-
Operational Care Specialist
1 month ago
Dulles, United States Abacus Solutions Group Full timeAbacus is looking for a Operational Care Specialist in the Dulles, VA area. Your Role:The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via the gateways. Specifically, the Operational Care Specialist will be part...
-
Operational Care Specialist
2 months ago
Dulles, United States Abacus Solutions Group Full timeAbacus is looking for a Operational Care Specialist in the Dulles, VA area. Your Role:The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via the gateways. Specifically, the Operational Care Specialist will be part...
-
Residential Lawn Specialist/Aerator
6 months ago
Dulles, United States TruGreen Full timeJob Description Field Operations Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn’t equally impact our future. We know there is no business without the people behind our brand that make it – and our services – a reality. You...
-
Operational Care Specialist
3 weeks ago
Dulles, VA, United States Abacus Solutions Group Full timeAbacus is looking for a Operational Care Specialist in the Dulles, VA area. Your Role:The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via the gateways. Specifically, the Operational Care Specialist will be part...
-
Tax Reconciliation Specialist
2 weeks ago
Dulles, United States K2 Recruiting Full timeJob Title: Tax Reconciliation SpecialistJob Description:We are seeking a Tax Reconciliation Specialist to join our team at K2 Recruiting. As a Tax Reconciliation Specialist, you will be responsible for reviewing tax submissions for accuracy, ensuring proper tax deductions are applicable, and preparing federal, state, and local tax returns for small...
-
Accounts Payable Specialist
1 month ago
Dulles, United States SOFIE Full timeOverview The Accounts Payable Specialist is a pivotal role responsible for management of invoices, processing of payments, oversight of employee expenses, and supporting of various departmental initiatives as directed by the Accounts Payable Manager. This position ensures compliance with SOFIE's policies, financial standards, and legal requirements, thereby...
-
Medical Reimbursement Specialist
4 weeks ago
Dulles, United States Sparks Group Full timeWe are seeking a highly skilled Medical Reimbursement Analyst to join our team at Sparks Group. The ideal candidate will have a strong background in healthcare and excellent analytical skills.Job SummaryAs a Medical Reimbursement Analyst, you will be responsible for managing complex billing, coding, and insurance inquiries. You will work closely with payers,...
-
Retail Sales Supervisors
1 month ago
Dulles, United States Bob's Discount Furniture Full timeOur Retail Sales Supervisors are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry. At Bob's you can expect an environment dedicated to your individual success and a rewarding career with room for professional advancement! As champions of the “Bob's Way” our Retail Sales Supervisors find...
-
Sr. Executive Assistant
3 weeks ago
Dulles, United States Giesecke+Devrient Full timeJOB SUMMARY:Responsible to manage and provide complex executive administrative support to the management team. Interfaces with internal and external senior executives and customers with respect to highly sensitive issues and data on behalf of management. Will work with two additional administrative personnel in supporting the management team. Must be a team...
-
Sr. Executive Assistant
3 weeks ago
Dulles, United States Giesecke+Devrient Full timeJOB SUMMARY:Responsible to manage and provide complex executive administrative support to the management team. Interfaces with internal and external senior executives and customers with respect to highly sensitive issues and data on behalf of management. Will work with two additional administrative personnel in supporting the management team. Must be a team...
-
Sonographer - Maternal Fetal Medicine Specialist
4 weeks ago
Dulles, United States Pediatrix Medical Group Full timePediatrix Medical Group Job DescriptionJob Summary:We are seeking a skilled Sonographer to join our Maternal Fetal Medicine team. The ideal candidate will have a strong background in OB/GYN and MFM sonography, with excellent communication and technical skills.Responsibilities:Perform high-quality ultrasound exams for patients with high-risk...
-
Sonographer- Maternal Fetal Medicine
4 weeks ago
Dulles, United States Pediatrix Full timeOverview:Pediatrix Medical Group has full time sonographer opportunitiy join a brand new office in the beautiful city of Dulles. At Pediatrix, we are passionate about giving high-risk expectant mothers and their babies the care they deserve. Our maternal-fetal medicine (MFM) specialists are experts in their field, highly educated and experienced. Above all,...
-
Valet
6 months ago
Dulles, United States SP Plus Corporation Full timeOverview SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every...
-
Ramp Agent
1 week ago
Dulles, United States Piedmont Airlines, Inc Full timeWe can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...
-
Food and Beverage Operations Manager
3 weeks ago
Dulles, United States Marriott Full timeAdditional InformationJob Number24193333Job CategoryFood and Beverage & CulinaryLocationWashington Dulles Airport Marriott, 45020 Aviation Drive, Dulles, Virginia, United States, 20166VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all...
-
Food and Beverage Operations Manager
3 weeks ago
DULLES, United States Marriott Full timeAdditional InformationJob Number24193333Job CategoryFood and Beverage & CulinaryLocationWashington Dulles Airport Marriott, 45020 Aviation Drive, Dulles, Virginia, United States, 20166VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all...
-
Behavioral Health Tech PRN
2 months ago
Dulles, United States HCA Full timeDescription Introduction Do you have the career opportunities as a(an) Behavioral Health Tech PRN you want with your current employer? We have an exciting opportunity for you to join StoneSprings Hospital Center which is part of the nations leading provider of healthcare services, HCA Healthcare. Benefits StoneSprings Hospital Center, offers a total...
-
Seasonal Support Driver
4 weeks ago
Dulles, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...
-
Driver Helper
4 weeks ago
Dulles, United States United Parcel Service Full timeSHIFT YOUR FUTURESeasonal Driver HelperSHIFT YOUR TEAMWho exactly are UPS Seasonal Driver Helpers?As a Driver Helper this is a position where you'll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It's a lot of in and out of the truck, making deliveries, and...
-
Driver Helper
4 weeks ago
Dulles, United States United Parcel Service Part timeSHIFT YOUR FUTURESeasonal Driver HelperSHIFT YOUR TEAMWho exactly are UPS Seasonal Driver Helpers?As a Driver Helper this is a position where you'll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It's a lot of in and out of the truck, making deliveries, and...