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Operational Care Specialist

2 months ago

Dulles VA United States Abacus Solutions Group Full time

Abacus is looking for a Operational Care Specialist in the Dulles, VA area.


Your Role:

The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via the gateways. Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.).


Your Responsibilities:

  • Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
  • Manage operational tasks through Business Process Automation tools (BPA) and all related features.
  • To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
  • To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.
  • To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.
  • To initiate and resolve any rate or performance discrepancies.
  • Report to the Air Logistics Operational Care manager
  • Shifts: Monday - Friday 9:30 am - 6:30 pm (may possibly shift to Tuesday - Saturday in 4 - 6 months)


Your Skills And Experiences:

  • Associate's degree in supply chain management or equivalent work experience
  • 1+ years of experience in Air Logistics
  • 2+ years of experience in Customer Service