Director of Operations

2 weeks ago


Twinsburg, United States Pro Design LLC Full time

Company Description


Pro Design, located in Twinsburg, OH specializes in developing and managing innovative, custom product programs for the window treatment industry. We work with industry-leading wholesalers and retailers to help them grow their business with unique product programs. Our services include product development, creating marketing programs, sourcing and specifying products from reliable vendor partners, customer training and comprehensive after-sales service and support.


The company was founded in 2007 and has seen significant growth in the past five years, as a result of being allied with some of the largest and most successful retailers in the window treatment space. We now have new projects in development, which will allow for future expansion. This position is a new hire to bring in new skills and to strengthen the management team for future growth.


Role Description

The Director of Operations is responsible for managing all Order Processing and Fulfillment activities. This includes:


  • Selecting and Qualifying Vendors
  • Selecting logistics partners and managing supply chains
  • Managing the timeliness and accuracy of all customer orders and deliveries
  • Working with our vendors to develop new and improved products
  • Managing our Warehouse and specialty Production/Assembly team in Ohio
  • Working with our China Service Team to ensure alignment and efficient support


This position reports to the President and will be part of the Senior Leadership Team. The Director of Operations will manage a team of 10 in Ohio and 8 in China.


Qualifications

  • Experience with sourcing and supply chain management from China and SE Asia
  • Focus on customer satisfaction and experience in using the Voice of the Customer to drive change
  • Strong organizational and problem-solving skills. Demonstrable experience using Lean principles in process improvement
  • Strong team-building, coaching and mentoring skills
  • Analytical Skills and ability to analyze data and make data-driven decisions
  • Excellent written and verbal communication skills
  • Bachelor's degree in Business Administration, Operations Management, or related field



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