Call Center Representative

3 days ago

Owings Mills, United States nTech Workforce Full time

Terms of Employment

• Contract, 12 Months (Likely Extension)

• This position is 100% onsite in Owings Mills, Maryland.

• Shifts for these positions are 8:00 AM – 4:30 PM, 8:30 AM – 5:00 PM, or 9:00 AM – 5:30 PM (ET).


Overview & Responsibilities

Our client, a leading health insurance provider, is seeking four Call Center Representatives to join their Billing & Collections team. This is an excellent opportunity for individuals with a strong background in medical billing and customer service to contribute to a dynamic and fast-paced environment. The role includes four-to-six weeks of training to prepare you for success. Key responsibilities include:

• Handling 30–35 inbound calls per day to assist members with billing inquiries, payments, and general account questions.

• Reconciling accounts, including resolving discrepancies in billing and payment histories.

• Processing payments and refunds in accordance with company guidelines.

• Documenting call details accurately and efficiently in the company system.

• Providing exceptional customer service while adhering to key performance indicators such as quality scores, call escalations, and productivity metrics.

• Collaborating with internal teams to address escalated issues or resolve complex account concerns.


Required Skills & Experience

• 2+ years of call center experience handling a high volume of calls.

• 1+ year of experience working in a healthcare or health insurance environment, particularly in billing or account management.

• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

• Experience with medical billing procedures and account reconciliation.

• Strong verbal and written communication skills with a focus on customer service excellence.

• Ability to manage sensitive information with professionalism and confidentiality.


Preferred Skills & Experience

• Familiarity with medical coding or insurance claims processes.

• Experience using customer service or billing software in a healthcare setting.

• Demonstrated success in meeting performance metrics such as call quality and issue resolution.

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