HealthCare Customer Service Representative

1 month ago


Owings Mills, United States nTech Workforce Full time

Terms of Employment

Contract, 12 Months (Likely Extension)

This position is 100% onsite in Owings Mills, Maryland.

Shifts for these positions are 8:00 AM 4:30 PM, 8:30 AM 5:00 PM, or 9:00 AM 5:30 PM (ET).

Overview & Responsibilities

Our client, a leading health insurance provider, is seeking four Call Center Representatives to join their Billing & Collections team. This is an excellent opportunity for individuals with a strong background in medical billing and customer service to contribute to a dynamic and fast-paced environment. The role includes four-to-six weeks of training to prepare you for success. Key responsibilities include:

Handling 3035 inbound calls per day to assist members with billing inquiries, payments, and general account questions.

Reconciling accounts, including resolving discrepancies in billing and payment histories.

Processing payments and refunds in accordance with company guidelines.

Documenting call details accurately and efficiently in the company system.

Providing exceptional customer service while adhering to key performance indicators such as quality scores, call escalations, and productivity metrics.

Collaborating with internal teams to address escalated issues or resolve complex account concerns.

Required Skills & Experience

2+ years of call center experience handling a high volume of calls.

1+ year of experience working in a healthcare or health insurance environment, particularly in billing or account management.

Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Experience with medical billing procedures and account reconciliation.

Strong verbal and written communication skills with a focus on customer service excellence.

Ability to manage sensitive information with professionalism and confidentiality.



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