Healthcare Call Center Representative

17 hours ago

Owings Mills, United States nTech Workforce Full time

Terms of Employment

  • Contract, 12 Months (Likely Extension)
  • This position is 100% onsite in Owings Mills, Maryland.
  • Shifts for these positions are 8:00 AM 4:30 PM, 8:30 AM 5:00 PM, or 9:00 AM 5:30 PM (ET).

Overview & Responsibilities

Our client, a leading health insurance provider, is seeking four Call Center Representatives to join their Billing & Collections team. This is an excellent opportunity for individuals with a strong background in medical billing and customer service to contribute to a dynamic and fast-paced environment. The role includes four-to-six weeks of training to prepare you for success.

Key responsibilities include:

  • Handling 3035 inbound calls per day to assist members with billing inquiries, payments, and general account questions.
  • Reconciling accounts, including resolving discrepancies in billing and payment histories.
  • Processing payments and refunds in accordance with company guidelines.
  • Documenting call details accurately and efficiently in the company system.
  • Providing exceptional customer service while adhering to key performance indicators such as quality scores, call escalations, and productivity metrics.
  • Collaborating with internal teams to address escalated issues or resolve complex account concerns.

Required Skills & Experience

  • 2+ years of call center experience handling a high volume of calls.
  • 1+ year of experience working in a healthcare or health insurance environment, particularly in billing or account management.
  • Proficiency in Microsoft Office, including Excel, Word, and Outlook.
  • Experience with medical billing procedures and account reconciliation.
  • Strong verbal and written communication skills with a focus on customer service excellence.
  • Ability to manage sensitive information with professionalism and confidentiality.

Preferred Skills & Experience

  • Familiarity with medical coding or insurance claims processes.
  • Experience using customer service or billing software in a healthcare setting.
  • Demonstrated success in meeting performance metrics such as call quality and issue resolution.

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