Service Desk Engineer

3 weeks ago


Keller, United States VarStaffing Full time

We seek a skilled Service Desk Engineer (L2) to join our growing IT Services firm. The role is mostly remote, but initial training will require daily on-site presence and occasional client site visits will be needed after that.

Key Responsibilities:

  • Provide technical support for clients in Windows 10 environments
  • Handle incoming support calls, and emails, and conduct remote control sessions
  • Troubleshoot network connectivity, hardware issues, Microsoft Office 365, and business networks (DNS/DHCP)
  • Follow troubleshooting processes, resolve issues, and document solutions
  • Participate in on-call rotations with additional compensation

Qualifications:

  • 2-5 years of experience, MSP experience required
  • Strong hands-on skills with Windows 10, patching, and network troubleshooting
  • Excellent communication skills
  • Experience with Microsoft Office 365, business networks, DNS/DHCP
  • Familiarity with Autotask, DATTO, Auvik, IT Glue, Datto RMM, SentinelOne, and backup tools

Preferred:

  • A+ and N+ certifications
  • Basic server administration, routing, and firewall technologies
  • Bachelor’s degree or military experience

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