Operations Manager

1 month ago


Norcross, United States Zerorez of Atlanta Full time

General Purpose

Success depends on robust operating systems relating to people, methods, materials, and equipment. Operational leadership must be able to implement, measure, and continuously improve processes around all these areas to ensure that the business has the resources to accomplish current and future business goals. This role ensures the business's short—and long-term growth and success.


General Overview

The Operations Manager is entrusted with overseeing all residential business operations in Atlanta, and managing the Fleet infrastructure for other Atlanta divisions such as Commercial, Air Ducts, and Rugs, and potentially other divisions. Atlanta’s residential revenue is expected to be $9-12 million, with assets of $2.5 million and a technician workforce of ~50. The entire system will have assets of $3.5 million and 80 vehicles. The Operations Manager is responsible for all aspects of the business, including sales, service & operations. The role demands not just experience, but a deep understanding of business, excellent sales, people, and process management skills.


Main Job Task and Responsibilities

·      Working with the Director of Operations to develop and deploy annual business goals with a focus on profitability and growth

·      Challenging the organization to consistently exceed past levels of performance and profitability by establishing increasingly efficient internal processes

·      Ensuring the establishment and use of business tools to measure, monitor, and improve business performance (including growth, profitability, asset utilization & sustainability)

·      Ensuring compliance with business regulations, including environmental, safety, and labor regulations

·      Finding, developing, and retaining the human talent to meet short-term and long-term business performance.

·      Ensuring benchmark levels of customer service and quality while developing leaders of the organization

·      Analyze business performance and identify & implement improvement opportunities.

·      Establish a continuous improvement philosophy within the organization.

·      Lead, mentor, and develop your team to achieve high levels of performance and engagement.

·      Identify potential risks and develop mitigation strategies to minimize operational disruptions.


Qualifications, Education, and Experience

·      The ideal candidate is a highly experienced individual in all aspects of operations, including sales, service, and cost management.

·      Bachelor’s Degree, Master’s or MBA preferred but not required; 5+ yrs. related experience or equivalent combination of education and experience

·      Strong track record of leading operations

·      Ability to work under pressure and handle multiple priorities.

·      Proven ability to lead others and to work collaboratively across departments and locations

·      Strong analytical skills; strong computer skills (Microsoft suite, Quickbooks)

·      Possessing the utmost discretion and honesty    



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