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Information Technology Support Specialist

2 months ago

Phoenix, United States The Fountain Group Full time

Client Services II Support role is a customer service role that directly interfaces with customers in a technical capacity providing IT support on a day-to-day basis for primarily deskside, ITKiosk, and phone. The technician must be strong in MAC support, a self-starter and have the ability to follow directions.


The candidate should have the following skill sets in a support capacity (Customer Service, troubleshooting and configuration):

• Customer Service

• Apple macOS

• Apple Business Manager

• Microsoft O365 (Office, etc.)

• MS Teams and Teams Rooms

• Conference Room Support

• Azure

• Intune

• Active Directory

• Microsoft Teams

• iOS

• SAP

• Service Now

• VPN

• ZScaler

• SCCM

• Asset Management

• Imaging/Deploying MAC and PC

• BeyondTrust – BOMGAR

• Basic networking knowledge (Switches, Client)

Key Responsibilities

• Detail-oriented, organized and customer focused

• The role requires a passion for Customer Service and expertise in IT onsite and remote support and delivering world class service to the L'Oréal business

• Ability to build relationships with the users in order to meet their IT support requirements and deliver an exceptional client experience

• Provide White Glove Support for Executive members of the client base as needed

• Contribute, share knowledge, and provide feedback to update existing processes to streamline support as business requirements.

• Provide 2nd level MAC support as well as PC and some infrastructure support. Other support will be provided at the Americas Zone level


Requirements

• Minimum 5+ years of IT experience with 1 year experience managing/leading teams in a multi-office environment and remote support environment

• Strong communication, critical thinking, and organization skills

• Strong attention to detail, making and keeping commitments

• Solid technical background in a broad range of Microsoft-based IT disciplines, including some knowledge of infrastructure and architecture, server, storage, network, and project management

• Experience with Windows servers, Active Directory, LAN/WAN, network routers and switches