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Customer Service Representative

2 months ago

Northbrook, United States Swag Golf Full time

The Customer Service Representative is a highly innovative problem solver who is enthusiastic about working in the golf industry. As a Customer Service Rep, you will be creating effortless experience by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions and concerns.

Responsibilities

  • Proactively guides and addresses customer questions confidently in the swag brand voice while also helping resolve issues through multiple channels
  • Recommends alternatives to achieve mutually beneficial outcomes for both business and customer
  • Balance the needs of customer and business while driving loyalty and long-term value
  • Investigates inquiries by using appropriate tools and technology to reach a complete and accurate resolution as efficiently as possible
  • Processing customer refunds, shipments, and account adjustments
  • Collecting and analyzing customer information to help prepare customer service reports


Qualifications and Requirements

  • At least 1+ year of relevant work experience
  • Bachelors degree in communications or other, preferred
  • High school diploma, required
  • Excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Proficient computer and typing skills, required
  • Knowledge of golf/ golf industry, strongly preferred
  • Excellent problem-solving skills
  • Creative and entrepreneurial spirit
  • Patience and thick skin
  • Ability to multitask


Physical Requirements

  • Prolonged periods sitting at a desk or standing when needed
  • Must be able to lift up to 50 pounds at times
  • Must be able to navigate back office and reach items both high and low



Swag Golf is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.