Technical Support Coordinator

3 weeks ago


San Francisco, United States Ascend Talent Solutions Full time

Our client is a technology company that is expanding rapidly and needs a strong, career focused Technical Support Coordinator.


The Technical Support Coordinator will primarily focus on managing client service requests and ensuring that the request was completed accurately and timely. With excellent customer service skills, the Technical Support Coordinator will work with department managers to troubleshoot and identify issues and formulate the appropriate response/fixes. With taking the initiative, the Technical Support Coordinator will work with various departments to develop and update best practices and procedures. Additional responsibilities for the Technical Support Coordinator include the following:


Responsibilities Include:

  • Answering incoming client calls and fulfilling service requests.
  • Working with technical departments to resolve service requests and assign appropriate team members.
  • Entering and maintaining client information and appropriate documentation.
  • Developing and editing best practice and procedures and ensuring process flow documentation is updated and accurate.
  • Providing administrative support to infrastructure departments.


Position Requirements

  • 2 years of previous experience as an Administrative Assistant or Customer Service Coordinator in a fast paced environment
  • Highly proficient in Microsoft Word, Excel, and Outlook.
  • Professional, reliable, flexible and have a positive, can-do attitude.
  • Excellent attention to detail with strong customer service skills and ability to prioritize.
  • Ability to communicate well in both written and verbal communication forms.
  • Team player with excellent collaboration skills to achieve the team’s goals.


Education

  • Bachelor’s degree preferred or similar work experience


Benefits

  • PTO, PST, Medical, Dental, and Vision


Job Type: Full-time

  • $65K - $70K yearly


  • San Francisco, United States Ascend Talent Solutions Full time

    Our client is a technology company that is expanding rapidly and needs a strong, career focused Technical Support Coordinator.The Technical Support Coordinator will primarily focus on managing client service requests and ensuring that the request was completed accurately and timely. With excellent customer service skills, the Technical Support Coordinator...


  • San Francisco, United States AgileMD Full time

    At AgileMD, we are building the most advanced real-time predictive analytics and clinical algorithms platform for hospitals. Our cloud-based engine helps thousands of doctors and nurses around the country make medical decisions so that every patient receives the highest quality and value of care based on the latest medical knowledge and data. AgileMD’s...


  • South San Francisco, United States The Rockridge Group Full time

    Job DescriptionJob DescriptionTitle: L1 Technical CoordinatorJob Description: Contacting customers and coordinating schedules for technicians, etc. Individual is the frontline to all incoming jobs.Requirements/skillsets:Good organizational skills that are relative to an administration role.Good time management skills are a must.Excellent phone and...


  • South San Francisco, United States The Rockridge Group Full time

    Job DescriptionJob DescriptionTitle: L1 Technical CoordinatorJob Description: Contacting customers and coordinating schedules for technicians, etc. Individual is the frontline to all incoming jobs.Requirements/skillsets:Good organizational skills that are relative to an administration role.Good time management skills are a must.Excellent phone and...


  • San Jose, United States CareerBuilder Full time

    Title:IT Technical Support Engineer Location: San Jose,CA (Hybrid) Contract: 6+ Month Job description: Client is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environment. You should have strong written and verbal communication, solid hardware/software...


  • San Jose, United States AMISEQ Full time

    Job Description: IT Technical Support EngineerClient is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environment. You should have strong written and verbal communication, solid hardware/software troubleshooting skills for common desktop/laptop issues, IT...


  • San Jose, United States AMISEQ Full time

    Job Description: IT Technical Support EngineerClient is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environment. You should have strong written and verbal communication, solid hardware/software troubleshooting skills for common desktop/laptop issues, IT...


  • San Diego, California, United States ServiceNow Full time

    Job Description What you get to do in this role:    In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer...


  • San Diego, United States LEDGENT Technology & Engineering - Roth Staffing Companies, L.P. Full time

    Key Details: Duration: 6 month contract (possible hire) Location: can be either fully remote or fully onsite in San Diego Schedule: Mon-Friday 8AM-5PM EST / 5AM-2PM PST Pay: $20-26.50/hr Summary: The Technical Support Analyst I is responsible for basic configuration and upgrades of software, hardware, as well as network connectivity for internal desktop...


  • San Francisco, United States Russell Tobin & Associates Full time

    What are we looking for in our Technical Operations Support D2? AV Engineer  (Audio and Visual Engineer) San Francisco, CA (on-site) 3 Months Contract  $50 - 55 /hr. W2 Description: About the Role Seeking a dedicated and innovative Audio and Visual Engineer to join our team and contribute to the enhancement of our corporate...


  • San Francisco, United States Support for Families of Children with Disabilities Full time

    **Position: Care Coordinator** **Full Time Salary: $63,000-$65,000 depending on experience + Benefits** **Position Available: Immediately** Support For Families of Children with Disabilities is a non-profit organization that offers information, education, and support to families who have children with disabilities, developmental concerns, and complex...


  • San Francisco, United States Support for Families of Children with Disabilities Full time

    Position Summary The **Care Coordinator** reports to the Director of Programs and works with **Help Me Grow (HMG) Systems** which supports families, children, providers and communities in San Francisco County. HMG is a systems-change model helping entire communities of care to unite around timely developmental screening and early interventions for...


  • San Diego, California, United States ServiceNow Full time

    Job Description What you get to do in this role:    The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts....


  • San Diego, California, United States ServiceNow Full time

    Job Description What you get to do in this role:    The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts....


  • San Diego, California, United States ServiceNow Full time

    Job Description What you get to do in this role:    The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts....


  • San Diego, United States ClickUp Project Management Full time

    As a Technical Support Specialist, you will be responsible for reading through submitted or escalated customer tickets that contain "how-to" questions about our product's more technical features, or concerns that the platform might not be correctly performing. It will be your job to understand the user's workflow, compile ample amounts of information, test...


  • San Diego, United States Clean Harbors, Inc. Full time

    Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner. Schedule drivers and review their daily logs to ensure compliance with DOT regulations. Receive Technical, Coordinator, Service, Retail, Driver


  • San Francisco, United States Lutheran Social Services of California Full time

    **Agency Overview**: LSS of Northern California is a Non-Profit agency providing services in supportive housing and money management. LSS responds when people are vulnerable because of homelessness, mental illness, drug addiction or disaster. Providing support services and compassionate guidance, we help individuals and families to stabilize their lives and...


  • San Francisco, United States Braze Inc. Full time

    WHAT YOU’LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for...


  • San Jose, United States Quatrro Business Support Services Full time

    PURPOSE OF THE JOB: The Desktop Support Engineer will be responsible for supporting day-to-day desktop support at client sites and via remote access, to support a wide array of customers and their operational and technology needs. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectives, and not...