Information Technology Support Technician

2 months ago

Sparks, United States The Ash Group Full time

Our client from the Aerospace industry is currently seeking an Executive IT support technician for an on-site role in Sparks, Nevada. Here below ar the full details. Please apply with your resume if you would like to proceed.

Overtime: 1.5X

Setting: 100% Onsite, flexible to commute to owners house in Sparks as needed. (1-2 times per month)

Travel: Once per quarter for large events

Location: 444 Salomon Cir, Sparks, NV 89434



Must-Have Skills:

  • 7-10 plus years of executive IT support experience
  • In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC)
  • Comprehensive troubleshooting skills of industry-standard hardware and software products/services including: Windows OS, Microsoft 365 Suite, Teams, BitLocker encryptions, wireless, Citrix, Dell products, AV systems, Apple product lines and mobile device support
  • Need to be very professional, well spoken and able to communicate clearly to executives
  • Can-do attitude.
  • Flexible and understands executive support experience
  • Flexible and able to drive to the owners house to troubleshoot of fix issues when needed(case by case not weekly, just when they come up)
  • Nice to Have Skills:
  • The University of Nevada Alumni
  • Day to Day:
  • Provide executive-level technical support where needed.
  • They will support all of the executive leadership team. Anything from a leadership forum every year, making sure all of the tech in the room is working, may be presented to customers and clients so they will assist with the tech side.
  • Key technical contributor in the development, deployment, monitoring, maintenance, and upgrade of IT systems, including AV, Meeting Services, PCs, operating systems, software, hardware, and peripherals
  • Work with stakeholders & IT management to define business and systems requirements for innovative technology implementations
  • Maintain/Support/Deploy IT hardware and software for executive staff
  • Support strategic and executive offsite events


The right individual for this exceptional position will be responsible for the support of our executive leadership team. This is a unique opportunity to join a talented and dynamic team that is highly valued by SNC for their creativity, attention to detail and impeccable customer service.


This hand-on technical position will manage executive technical requirements, diagnose technical incidents, help design innovative solutions, and be a key stakeholder on IT projects.


Technical responsibilities include (but not limited to) support and administration for AV technologies, computing hardware and systems, packaged software, peripheral equipment, proprietary software, and network connectivity to ensure the efficient and successful operations of IT automation in accordance with SNC corporate business, security, and IT standards, practices, policies, and procedures.

As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.

Essential Functions:

  • Practice exceptional customer service
  • Excellent communication capability
  • Manage problem recognition, research, isolation, resolution and follow-up for incidents and requests
  • Provide high quality, service focused support, in person, by phone or email with both technical and non-technical clients
  • Responsible for the installation, configuration and support of computer, AV, and any other IT related equipment
  • Provide mentorship and knowledge share for enhanced team efficiency and effectiveness
  • Schedule flexibility to work a range of shifts, including weekends and night shifts and support on-call support requests.

Primary Responsibilities Include:

  • Responsible for executive level technical support
  • Key technical contributor in the development, deployment, monitoring, maintenance, upgrade of IT systems, including AV, Meeting Services, PCs, operating systems, software, hardware and peripherals
  • Work with stakeholders & IT management to define business and systems requirements for innovative technology implementations
  • Maintain/Support/Deploy IT hardware and software for executive staff
  • Support strategic and executive offsite events
  • Discover and conduct research on potential technology
  • Maintain proficiencies with the latest technologies. Evaluate new technologies and the application within the SNC environment
  • Technical support of advanced automation and IOT devices
  • Support and prepare technology needed for international travel
  • Other duties as assigned

Must-haves:

  • Associate's Degree in a Computer Science field with 10 or more years of relevant experience
  • 2 or more years in a Lead role
  • Higher education may substitute for relevant experience
  • Relevant experience may be considered in lieu of required education
  • Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion
  • Team focused with the capacity for knowledge sharing and team leadership
  • Strong written and verbal communication skills with end users and leadership
  • Drive to maintain current knowledge of industry trends and potential impact on the business
  • Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
  • Ability to understand user and business needs and translate to technical solutions
  • Ability to manage small to medium IT projects
  • In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
  • Comprehensive troubleshooting skills of industry standard hardware and software products/services including: Windows OS, Microsoft 365 Suite, Teams, BitLocker encryptions, wireless, Citrix, Dell products, AV systems, Apple product lines and mobile device support
  • The ability to obtain and maintain a Secret U.S. Security Clearance is required

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