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Customer Service Manager

3 months ago

Bloomington, United States Rainbow Seating LLC Full time

Rainbow Seating LLC is a furniture manufacturer and global sourcing company specializing in the foodservice industry. Our success is built on close collaboration with our suppliers and customers, ensuring a strong partnership for manufacturing, importing, sourcing, and assembly. We are dedicated to providing high-quality furniture solutions to our clients.


Role Description

This is a full-time on-site role for a Customer Service Manager at our Bloomington, MN location. As a Customer Service Manager, you will be responsible for overseeing the day-to-day operations of the customer service team. This includes managing customer inquiries, resolving issues, coordinating with internal departments, and ensuring customer satisfaction. You will also be responsible for analyzing customer data and feedback to identify areas for improvement and implementing strategies to enhance the overall customer experience.


Qualifications

  • Strong customer service management skills
  • Experience in managing customer support teams
  • Excellent analytical skills
  • Effective communication and interpersonal skills
  • Ability to prioritize and multitask in a fast-paced environment
  • Proficient in customer relationship management (CRM) software
  • Problem-solving and decision-making abilities
  • Great Attitude and strong work ethic.
  • Experience in the furniture or manufacturing industry is a plus
Industry
  • Hospitality
Employment Type

Full-time