Facility Coordinator

6 days ago

New York, United States EVO Care Group Full time

Facility Coordinator - STATEN ISLAND

The facility coordinator is responsible for facilitating care coordination of all patients in their caseload by searching and placing/scheduling caregiver assignments and being the face of Link Homecare in their assigned facility. The facility coordinator will always provide all patients and their families with exceptional customer service.

Responsibilities:

  • Meet and greet with families looking for services for their loved ones and discuss the different care options available to them.
  • Liaise with family’s of patients regarding patient needs and services.
  • Search, assign and schedule caregivers for clients in their home or in facilities, confirm availability, and acceptance of assignments by caregivers.
  • Communicate with contracts and insurances regarding patient issues.
  • Initiate intake process, including development of a patient profile with aim to identify, understand and facilitate best patient-caregiver match
  • Convey pertinent information to caregivers regarding their patients and notify clients and families of caregiver assignments
  • Ensure all voicemail and email messages are responded to courteously, professionally, and in a timely fashion (No less than 24 hours).
  • Document all calls into the appropriate systems and follow proper telephone follow-up procedures
  • Work closely with clinical team and convey reported change in condition, incidents or any inquiry requiring clinical direction.
  • Work closely with HR team by assisting in recruitment of ancillary/paraprofessional personnel by providing caregiver-need information.
  • Process information as needed to comply with all Federal, State and City regulations, as well as all agency Policies and Procedures.
  • Communicates with appropriate parties of any changes, missed visits and client’s concerns.
  • Participate in staff training/troubleshooting when necessary.
  • Conduct Quality Assurance visits with patients in the facility.
  • Manage office premises (i.e. inventory, supplies, etc.)

Skills:

  • HOME CARE: (Preferred)
  • Fantastic time management, organized and consistent in their demeanor and actions.
  • The ability to work independently and within a team.
  • Ability to multitask and prioritize tasks and must be flexible in an extremely fast-paced environment, yet stay organized
  • Optimistic, energetic, outgoing with great energy.
  • Strong interpersonal communication skills - with internal and external clients
  • Excellent customer service, having empathy and patience in working for the elderly population
  • Technologically adept

Experience:

· Administrative: 1 year+

  • Home Care: 1 year (Recommended; not Required)

Benefits:

  • Health Insurance, Dental & Vision Insurance
  • Flexible Spending Account
  • PTO (Vacation, Sick, and Personal Time Off)
  • Employee Discount Program
  • Paid Holidays and Lunch Break

Job Type/ Schedule:

Full-time

· 8-hour Shift

· Monday to Friday

· On-call

· Monthly meeting in Ozone Park, NY

· 1-2 weeks training to take place in Ozone Park, NY

Work setting:

  • In-person
  • Office

Ability to commute/relocate:

  • Staten Island, NY 10314: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

  • Driver's License (Preferred)

Salary:

· $20- $25/ hour, commensurate with experience.

Link Home Care embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Our employees receive a competitive salary and benefits package. While we sincerely appreciate all applications, only candidates we feel would best be suited for this position will be contacted.

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