Chief Operating Officer

4 weeks ago

Minneapolis, United States www.snapconstruction.com Full time

Job title: Chief Operations Officer

Company: Snap Construction

Location: Bloomington, MN off of 494


Must Have:

  • Demonstrated experience in the service industry is essential.
  • Proven track record in high-volume service industry businesses, including but not limited to construction, HVAC, and electrical.
  • Comprehensive understanding of the business-to-consumer sales process within the specified industries.



About us: Snap Construction is a fast-growing roofing, siding, window, and insulation business in the residential and commercial construction sectors. With over 15 years of experience, we have a reputation for excellence, customer satisfaction, and a commitment to innovation. Our work environment is characterized by a close-knit team with a strong sense of support and dedication to cultivating long term careers.


Position overview: We are seeking an ambitious and strategic minded individual to join Snap Construction as our Operations Manager, with the potential to grow into the role of Chief Operations Officer (COO). This key position involves overseeing and executing the vision and operations of our rapidly expanding business. The ideal candidate will work closely with the owner, who possesses a maverick personality, and play a pivotal role in shaping the future success of the company.


Position responsibilities:

Develop and execute a plan for business growth

Collaborate with the owner in crafting and refining the company's vision, strategy, and long-term goals. creating a three-year high-level plan aligned with and driving toward those objectives.

Drive a one-year planning process each year that supports the three-year plan, including business incentives, revenue forecasts, and associated marketing and sales activities to drive those forecasts, and expense budget.

Develop a business model that supports EBITDA and other business goals, ensuring long-term plans achieve these objectives.


Implement P&L management strategies that align with the business model and contribute to EBITDA goals. Clearly define steps and progress toward EBITDA and other business goals in the one-year plan.


Manage employee team. Foster a culture of continuous improvement, implementing innovative processes and technologies to enhance operational efficiency.


Communicate and ensure buy-in from the leadership team on these financial goals and strategic initiatives.

Support and drive a culture that creates high levels of trust, high levels of execution, high levels of employee engagement, and low levels of turnover.


Lead and develop a leadership team that is aligned and capable of moving Snap Construction forward. Ensure the leadership team is capable of executing on the 1 and 3 year plans, fully brought into the vision and plans of Snap Construction.


Manage the career development of each time member in line with company goals

Coach, mentor, and develop leaders within the organization.


Promote and hire new leaders who align with the company's values and vision.

Coach up and coach out low-performing leaders as needed.


Recruit, source, select, and sell A players to join the company; Play a crucial role in talent acquisition, ensuring the recruitment of individuals who align with the company's values and culture.


Develop people by coaching them in their current roles to improve performance and prepare them for future roles.

Expect high standards for personal and team performance, striving for nothing short of the best


Ensure process execution:Lead day-to-day operations, ensuring efficiency, quality, and adherence to company standards.Collaborate with various departments, including sales, marketing, and finance, to streamline processes and achieve business objectives.


Demonstrate strategic thinking by determining opportunities and threats through a comprehensive analysis of current and future trends


Represent the company externally, building and maintaining relationships with partners, suppliers, and industry stakeholders.


Oversee project management, from initial planning to execution, ensuring timely completion and customer satisfaction.


Drive sales and customer acquisition systems and processes that support long-term growth as well as the short-term annual plan. Continuously monitor these systems and ensure reporting and visibility are in place.


Maintain a strong focus on customer satisfaction, driving initiatives to enhance customer experience.


Analyze and report on key performance indicators, identifying areas for improvement and implementing strategic solutions.


Mange budget and cash flow objectives


Plan, organize, schedule, and budget in an efficient and productive manner, focusing on key priorities.


Ensure effective Cash Management to support operational goals, maintaining healthy cash flow.


Qualifications:

Experience

Proven experience in operations management within a fast-paced and growing business.

Strong strategic thinking and vision-setting skills.

Ability to work effectively with a maverick personality, adapting to dynamic leadership styles.

Exceptional leadership and team management capabilities.

Demonstrated success in implementing process improvements and driving operational efficiency.

Excellent communication and interpersonal skills.

Experience in the remodeling or construction industry is a plus.

Willingness to embrace and contribute to a positive and collaborative company culture


Interpersonal skills:

Integrity: Act with unwavering honesty, transparency and ethics in every decision and interaction

Excellence: Pursue the highest standards in sales strategies, client service, and team development

Innovation: Foster a culture of continuous improvement and openness to new sales methods and tools

Teamwork: Prioritize collaboration and collective success over individual accolades

Client-Centricity: Always put the needs and aspirations of the clients and the forefront.

Accountability: Take ownership of both teams successes and areas needs improvement, always seeking growth

Ability to work with a maverick personality: Working with the owner, who embodies a maverick personality, requires ability, initiative, and the ability to thrive in a dynamic environment. The successful candidate will understand the owner’s vision, work collaboratively to execute it, and bring a strategic mindset to complement their leadership style.

Excellent communicator: Speak and write with purpose, articulating with clarity without being overly verbose or talkative.

Flexible: Can easily adapt to changing priorities and conditions. Copes effectively with complexity.


Benefits:

Competitive salary with unlimited growth potential/profit share

Health and dental insurance.

401k plan.

Continued training and development opportunities.


If you are a strategic thinker, a dynamic leader, and ready to take on the challenge of driving the operations and vision of a rapidly browning construction business, we invite you to apply for the Operations Manager position at Snap Construction. Please submit your resume and cover letter detailing your relevant experience.

Snap Construction is an equal opportunity implore and values diversity in the workplace. We encourage all qualified individuals to apply.

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