Director of Operations
2 weeks ago
Responsibilities:
- Possess strong leadership skills, including experience motivating staff and driving performance improvements.
- Work successfully under pressure, including strong negotiation, problem solving and analytical skills.
- Execute well & timely by proactively managing day-today air & ocean import-export operations.
- Build professional relationships with customers, ocean carriers, airlines, dray carriers and global agents.
- Demonstrate the ability of wowing customers by creating positive customer experiences.
- Ensure adequate training & development offerings to all staff.
- Manage productivity, compliance and customer satisfaction standards based on company targets.
- Develop & drive key initiatives to support the international strategic vision.
- Play a key role in driving & supporting customer retention initiatives.
- Provide subject matter expertise for new business development.
- Enhance current air & ocean customer service metrics (wow standards).
- Enhance current compliance standards and KPIs.
- Promote & maintain compliance with all international transportation regulations (FMC, IATA, CBP, Census, DG).
- Empower others to maximize their potential.
- Other duties and tasks that may be assigned to you from time to time by the company.
Experience:
- Bachelor’s degree.
- 7+ years of combined international Air-Ocean operations experience.
- Competent in FMC & U.S. Shipping Act regulations.
- Competent in TSA regulations.
- Competent is US Export Regulations.
- Competent in IMDG and IATA dangerous goods regulations.
- Ability to work independently with minimal leadership oversight.
- Ability to effectively interact with other employees of the organization.
- Excellent customer service, time management, and prioritization skills.
- Excellent oral and written communication skills in person and via phone.
- Ability to understand, interpret, and explain complex and abstract solutions issues and respond appropriately.
- Able to utilize sound, independent judgment and make responsible decisions and recommendations.
- Excellent follow-through and detail orientation.
- Able to effectively utilize computer programs including Word and Excel and transportation management system.
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