Director of Operations

2 weeks ago


Annapolis, United States LHH Full time

Responsibilities:

  • Possess strong leadership skills, including experience motivating staff and driving performance improvements.
  • Work successfully under pressure, including strong negotiation, problem solving and analytical skills.
  • Execute well & timely by proactively managing day-today air & ocean import-export operations.
  • Build professional relationships with customers, ocean carriers, airlines, dray carriers and global agents.
  • Demonstrate the ability of wowing customers by creating positive customer experiences.
  • Ensure adequate training & development offerings to all staff.
  • Manage productivity, compliance and customer satisfaction standards based on company targets.
  • Develop & drive key initiatives to support the international strategic vision.
  • Play a key role in driving & supporting customer retention initiatives.
  • Provide subject matter expertise for new business development.
  • Enhance current air & ocean customer service metrics (wow standards).
  • Enhance current compliance standards and KPIs.
  • Promote & maintain compliance with all international transportation regulations (FMC, IATA, CBP, Census, DG).
  • Empower others to maximize their potential.
  • Other duties and tasks that may be assigned to you from time to time by the company.


Experience:

  • Bachelor’s degree.
  • 7+ years of combined international Air-Ocean operations experience.
  • Competent in FMC & U.S. Shipping Act regulations.
  • Competent in TSA regulations.
  • Competent is US Export Regulations.
  • Competent in IMDG and IATA dangerous goods regulations.
  • Ability to work independently with minimal leadership oversight.
  • Ability to effectively interact with other employees of the organization.
  • Excellent customer service, time management, and prioritization skills.
  • Excellent oral and written communication skills in person and via phone.
  • Ability to understand, interpret, and explain complex and abstract solutions issues and respond appropriately.
  • Able to utilize sound, independent judgment and make responsible decisions and recommendations.
  • Excellent follow-through and detail orientation.
  • Able to effectively utilize computer programs including Word and Excel and transportation management system.


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