Support Center Associate

2 months ago

Macedonia, United States Tradesmen International Full time

Job Summary:

The Service Center Associate supports local Tradesmen offices by handling certain administrative functions and front desk duties. This role is integral to the company’s relationships with clients, craft professionals, and internal employees. You will provide solutions including handling incoming calls, payroll and invoicing processes, client profile management, customer service, and other initiatives. Additionally, you will manage front desk responsibilities such as mail sorting, visitor greeting, and package handling.

Key Responsibilities:

Support Center Duties:

  • Employee Support: Develop relationships and assist employees with questions, profile and paperwork updates, and creating world-class employee experience.
  • Client Support: Ensure positive client experience through high-quality service and communication. Ensure accurate and complete record keeping of client profiles, including necessary documentation, paperwork, and certifications.
  • Field Office Support: Create a positive client experience for our offices, drive communication through updates, reporting, and check-ins on results.

Front Desk Duties:

  • Mail Handling: Run mail through the postage machine, sort and distribute mail and packages, check faxes, and manage mail distribution.
  • Visitor Greeting: Screen and greet visitors, notify employees of visitors, and manage visitor sign-ins.
  • Package Signing: Sign for and distribute packages from FedEx, UPS, and other delivery services.
  • Miscellaneous Tasks: Manage supply room key, assist departments with various requests, and handle additional tasks as needed.

Job Requirements:

  • Prior administrative assistant, receptionist, and/or call center experience preferred.
  • Strong communication skills, both written and verbal.
  • Exceptional work ethic, personal drive, and passion for a fast-paced, variable work environment.
  • Good computer skills, with experience in standard office programs such as Word and Excel.
  • Passion for creating exceptional client and employee experiences.
  • Ability to meet departmental KPI’s and objectives.

Total Rewards Benefits include competitive salary with annual incentive opportunity. Benefits include company matched 401(k), paid vacation, paid sick time and paid holidays, medical, dental, vision, short term disability, and voluntary supplemental life insurance.

About Tradesmen International, LLC

Tradesmen International is recognized across North America as the construction industry's premier source for high-caliber skilled tradespeople. We have more than 150 office locations and are proud to employ a team of over 10,000 office, service, and craft professionals. We are looking for a demonstrated leader who can work collaboratively to support the company’s continued growth. This position is located at the Corporate Headquarters in Macedonia, OH, which is a suburb of Cleveland.

Our company is full of success stories where our people embrace game-changing challenges and are rewarded with excellent advancement opportunities. We have a fun and winning culture.

Tradesmen International is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We offer a collaborative, innovative, achievement focused culture with unique opportunities for growth in a global company and we evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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