User Research Coordinator

1 month ago


Richardson, United States TCWGlobal Full time

User Researcher Coordinator (Video Games)

W2 Contract 12+ Months

Onsite, Richardson, TX

$26.50-28.50/hr + Benefits


We are a world-class video game studio looking for an entry level User Research Coordinator to join our team. A user research coordinator facilitates screening and scheduling of our study participants and assists the User Research Team with participant interactions onsite during research studies.


Responsibilities:


  • Recruit, screen, and schedule participants for user research studies (in person and remotely) under the guidance of the Researchers on a project


  • Communicate with participants throughout the pre and post research process including screening, scheduling, sending reminders, and follow-up communications about their participation


  • Assist the research team with observation notes and participant interactions in the research lab


  • Propagate builds to the lab and troubleshoot game issues and hardware issues during research studies


  • Compile research deliverables (video capture, notes, etc.) from the Researchers to be delivered stakeholder


  • Support and maintain the participant panel used by the research team



Qualifications:


  • Developing knowledge of user research (usability, interviews, surveys, contextual inquiry, etc.) or other research for video games or related media


  • Strong interpersonal communication skills (verbal and written)


  • Must be able to work quickly and independently, and adjust processes based on feedback from researchers and stakeholders


  • Good organizational, problem solving, and analytical skills


  • General knowledge of popular computer and video games and game culture are required


  • Experience using survey tools such as Alchemer, SurveyMonkey, Datstat, Qualtrics, etc


  • Familiarity with Jira, Hansoft, or other task tracking and project management software



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