Product Operations

1 week ago

San Francisco, United States Ascend Full time

Who We Are


Ascend is a fintech company building the financial automation platform for the $7T global insurance market (insurance premiums make up 7.2% of global GDP). Ascend is the first and market leading modern finance automation platform purpose built for for insurance to enable the industry's rapid digitalization.


Founded three years ago, Ascend has achieved the following milestones:


  • Acquired over 3000 customers, including several of the top 25 largest insurance distributors nationally (Acrisure, Insurica, NFP, etc.) as well as leading Insurtechs (Vouch, Embroker, Founder Shield).
  • Processing billions of dollars in transactions annually and growing 300%+ per year
  • Named a Top 50 Insurtech by CB Insights.
  • Built a world-class team of 40 based out of our San Francisco, CA, and Columbus, OH offices.


How We Do It


Ascend is the industry leading platform to automate the entire insurance financial operations lifecycle across collections, accounting, reconciliations, and disbursements. Businesses using Ascend experience improved operational efficiencies, treasury management, and customer experience – resulting in increased profitability and full visibility into financial performance. We are typically able to provide our customers a 5-7x ROI by replacing their current manual processes with Ascend's software.


Why We Do It


To simplify one of the world’s most crucial yet outdated industries. Ascend’s goal is to become the market-leading finance automation platform for insurance businesses by 2030.


Your Role


In Product Operations, you’ll be have a unique blend of responsibilities that serve as the backbone of our operations:


  1. Product Operations (70%). Own end-to-end funds flow from frontend user experience to backend financial operations (e.g. inbound reconciliation, supplier payouts, cancellations etc.). Collaborate with tech team to enhance health checks and tooling. Refine and improve processes with outsourced teams. Responsible for KPIs / metrics relating to areas of the product in your scope.
  2. Business Operations (30%). Given the regulated nature of fintech and insurance, you will ensure compliance and accuracy in monthly and quarterly reporting, partnering closely with Business Ops team. Responsible for office operations as needed.


Your manager will be the Head of Operations and you'll collaborate regularly with the operations, product support, and tech teams.


Your Key Responsibilities


  • Work cross-functionally on product operations health checks.
  • Be responsible for all compliance-related reporting and ensuring the team stays updated on required training.
  • Collaborate with Operations, Product Support, and engineering to identify key process improvements and tooling features.


Objective #1: In your first 30 days, you will onboard and get up to speed on Ascend, our product, operational processes and funds flow. You will begin to take over product operations around accounts receivable and business operations relating to compliance.


Product Operations

  • Develop a deep understanding of Ascend product and funds flow by meeting with sales, CS, product support, finance, and tech teams.
  • Create a visual map of our funds flow.
  • Review / take over health checks for accounts receivable.

Business Operations

  • Design a learning plan that will help you own compliance reporting and team training.
  • Establish SLAs and metrics that you will own for all health checks.


Objective #2: In your first 60 days, establish a cadence of efficient, repeatable, product operational processes:


Product Operations

  • Review / take over health checks for accounting automation.

Business Operations

  • Shadow compliance reporting.
  • Own compliance internal team training.


Objective #3: In your first 90 days, you will fully own execution and SLAs around:


Product Operations

  • Fully own health checks for accounts receivable, cancellations, and accounting automation.

Business Operations

  • Fully own compliance quarterly and monthly reporting.


Who You Are


Ascend welcomes applicants from all backgrounds. You might be a good fit if:


Ownership: You aren’t afraid of rolling up your sleeves. You have experience handling projects end-to-end, are detail-oriented, and stay highly organized.

Outcome-Oriented: You have proven success and a track record of consistently delivering measurable, impactful results.

Velocity-Minded: You value speed with efficiency and enjoy finding creative solutions to overcome obstacles.

Startup Mindset: You feel comfortable with the ambiguity and pace of an early stage startup—and know how to prioritize your work. You thrive in dynamic, fast-paced environments and bring a systems-oriented approach to improving processes.


Benefits:


  • Competitive base salary and meaningful equity in a fast-growing company
  • 100% health premiums covered for you and your dependents
  • 401k with employer matching options
  • Unlimited PTO
  • Monthly company-paid commuter benefit options, and fitness stipends
  • Comprehensive parental and family leave
  • Lunch provided when in office
  • Company outings and off-sites


Join Ascend and be part of our mission to revolutionize the insurance industry and contribute to global financial modernization. Your leadership can make a significant impact on improving the $1T+ insurance industry.


Equal Opportunity


We are committed to equal opportunity employment and embrace diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


We encourage candidates to apply even if their experience doesn't precisely match this opportunity. We value diversity and are dedicated to equal opportunity employment.

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