Senior Support Engineer

2 weeks ago

Westlake, United States Jobot Full time
This Jobot Consulting Job is hosted by: Sydney Weaver
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $40 - $67 per hour

A bit about us:

Looking for a skilled Database and DevOps Specialist to join a dynamic team for a long term contract/ contract-to-hire If you have a background with a blend of data, DevOps, automation, and scripting skills, this role is perfect for you In this role, you will ensure the functionality and usability of our internal software applications while diagnosing and resolving issues. You will support cloud-based applications and work with cloud DB technologies such as Snowflake. Your expertise in writing queries and developing scripts using Python/PowerShell for ETL processes will be crucial. You'll perform routine operational tasks and troubleshoot errors, initiating corrective and preventive actions as necessary.

Why join us?

This contract position requires on-premise work in Rockville, MD and includes a rotational on-call schedule.

W2 Jobot Contract Benefits
  • Effective the first of the month following date of hire. If you start before November 31, 2022; Health Benefits would start on December 1, 2022
  • Platinum Health Insurance Provider: Provider: Blue Shield of CA
  • PPO – 75% Paid for Consultant and 25% for Dependents
  • Dental Provider: Guardian
  • Vision Provider: Guardian
  • Health Advocacy Service : Balance Care by ENI
  • Life/Accidental Death & Disability Provider: Guardian
  • Guideline 401K


Job Details

Responsibilities
  • Develop, maintain, and optimize CI/CD pipelines to automate software build, test, and deployment processes.
  • Automate repetitive tasks and processes using scripting languages (e.g., Python, PowerShell) to enhance efficiency and reduce manual intervention.
  • Manage scalable, secure, and reliable cloud-based infrastructure using tools such as AWS and Azure.
  • Use IaC tools (e.g., Terraform, CloudFormation) to define and manage infrastructure, enabling version control and automation of environment setups.
  • Create and maintain comprehensive documentation for infrastructure, processes, and configurations.
  • Develop and maintain disaster recovery plans and backup strategies to ensure data integrity and availability.
  • Collaborate with development, QA, and operations teams for seamless software integration and delivery.
  • Provide advanced technical support and troubleshooting for complex issues, acting as an escalation point for junior engineers.
  • Lead the resolution of high-priority incidents, coordinating with internal teams to minimize impact and restore normal operations.
  • Maintain professional and clear communication with business stakeholders regarding progress, resolutions, and preventive measures.
  • Conduct thorough root cause analyses for recurring issues and implement robust solutions.
  • Monitor system performance and reliability, proactively identifying potential issues and implementing preventive measures.
  • Develop and maintain internal tools and scripts to automate common support tasks and improve efficiency.

Qualifications
  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • A minimum of 8 years of experience with Microsoft SQL Servers, including roles as an SQL Database Administrator or Database Engineer.
  • Proven experience in database high availability and disaster recovery strategies.
  • Minimum of 5 years of experience as a DevOps Engineer or in a similar technical support role.
  • Proficiency in deploying web applications, WCF services, and REST APIs using the Microsoft .NET framework.
  • Experience with CI/CD tools such as Azure DevOps, Jenkins, or similar.
  • Proficiency with IaC tools such as Terraform or CloudFormation.
  • Familiarity with containerization technologies (e.g., Docker) and orchestration platforms (e.g., Kubernetes).
  • Experience with cloud platforms such as Azure or AWS.
  • Knowledge of Agile/Scrum methodologies.
  • Effective verbal, non-verbal, and written communication skills with the ability to communicate across different organizational levels.
  • Strong analytical and problem-solving skills, with the ability to document issues and resolutions.
  • Excellent interpersonal skills for teamwork, facilitation, and negotiation.
  • Ability to work independently or as part of a cross-cultural team.

This is an exciting opportunity to work with a team of talented professionals in a vibrant technology environment. If you have the qualifications and passion for ServiceNow development, we would love to hear from you.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

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