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Call Center Representative

3 months ago

Maitland, United States Staples Full time

Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.


What you’ll be doing:

  • Leverage sales methodologies to retain and grow Jan/San and Breakroom category sales, including Cleaning Chemicals & Supplies, Janitorial Paper & Dispensers, Hand Soaps & Sanitizers, Safety Supplies, Coffee Brewer Programs, and more across assigned commercial Mid-Market accounts.
  • Utilize enablement and digital selling tools for effective sales funnel management and prospecting for new opportunities.
  • Implement and ramp wins, driving program adoption among end users.
  • Collaborate with internal sales and/or sales support teams to ensure optimal outcomes for customers.
  • Manage bid requests, provide quotes to customers, and make informed decisions based on account needs.
  • Handle contract renewals related to FS and maintain ongoing customer relationships.
  • Strategic planning and prioritization aligned with organizational goals.


What you bring to the table:

  • Ability to identify and understand customer needs and deliver customer-centric solutions.
  • Motivated to lean and use various tools and digital processes.
  • Effective time management, communication, and organizational skills
  • Strong presentation skills.
  • Effective time management, communication, and organizational skills.
  • Moves with urgency to beat out the competition and drive profit.
  • Leverages digital technology to provide the customer with a digital + human experience.
  • Understands the value of tools and processes for improved prospecting strategies.


What’s needed- Basic Qualifications

  • 2+ years sales experience


What’s needed- Preferred Qualifications

  • B2B sales experience.
  • A solid knowledge of the Jan/San and Breakroom industry.
  • Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
  • Knowledge of Salesforce.com or Customer Relationship Management tool (CRM).


We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more


At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.