Current jobs related to Technical Services Manager - Goleta - True Digital Surgery

  • Aerospace Engineering Technician

    4 weeks ago

    Goleta, California, United States TASC Technical Services Full time

    Job OverviewThe Engineering Technician position is essential for supporting our aerospace and defense initiatives. This role involves working closely with the Industrial Engineering team to enhance operational efficiency and drive continuous improvement efforts.Key Responsibilities: Collaborate with cross-functional teams to improve safety, quality, cost,...

  • Entry Level Technical Support

    5 months ago

    Goleta, United States FTI Services Full time

    Job DescriptionJob DescriptionWe are seeking an Entry Level Technical Support to join our team! You will resolve computer-related issues for your clients.Responsibilities:Provide technical assistance with computer hardware and softwareTrack customer issues and resolutionsQualifications:Some experience in IT, customer service, or other related fieldsAbility...

  • Technical Application Specialist

    1 week ago

    Goleta, California, United States MANN+HUMMEL Full time

    Job SummaryThe Technical Application Engineer plays a crucial role in supporting MANN+HUMMEL Water & Membrane Solutions' growth by providing product and application expertise to customers and the organization. This position is responsible for driving sales growth of our spiral, hollow fiber UF, tubular, and capillary, and MBR products in the North American...

  • Technical Application Engineer

    1 month ago

    Goleta, United States The Ladders Full time

    Role Summary The Technical Application Engineer supports MANN+HUMMEL Water & Membrane Solution's growth by providing product and application expertise both to customers and our organization. The Technical Application Engineer will have the responsibility to support the sales growth of our spiral, hollow fiber UF, tubular and capillary, and MBR products in...

  • Technical Application Engineer

    2 months ago

    Goleta, United States MANN+HUMMEL Full time

    As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of ‘leadership in filtration’. Become part of our team.Position SummaryThe...

  • Technical Application Engineer

    2 months ago

    Goleta, United States MANN+HUMMEL Full time

    As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of ‘leadership in filtration’. Become part of our team.Position SummaryThe...

  • Manufacturing Process Engineer

    4 weeks ago

    Goleta, California, United States TASC Technical Services LLC Full time

    Position: Manufacturing Process Engineer Location: Goleta, CA Contract Duration: 6+ Months Compensation: Up to $50.00/hr BOE Eligibility: Must be a US Citizen Educational Requirement: Bachelor’s Degree in Mechanical, Aerospace, or Manufacturing Engineering Work Arrangement: On-site only Role Overview: The Manufacturing Process Engineer is responsible for...

  • Senior Technical Recruiter

    2 months ago

    Goleta, United States Toyon Research Full time

    U.S. Citizenship Required. Ability to qualify for a US Department of Defense security clearance required.This position is in-person.Toyon Research Corporation is seeking a Senior Technical Recruiter to work in our Goleta, California headquarters, supporting talent acquisition and company growth across multiple technical teams. This is a wonderful opportunity...

  • Staff Project Engineer

    3 weeks ago

    Goleta, California, United States Redwire Space Full time

    About the RoleWe are seeking a highly skilled and experienced Staff Project Engineer to join our team at Redwire Space. As a key member of our engineering team, you will be responsible for the technical execution of projects, providing technical guidance to clients and departments, and leading technical teams to ensure the successful delivery of projects.Key...

  • Ops Manager

    3 weeks ago

    Goleta, United States MANN+HUMMEL Full time

    As worldwide experts in filtration, MANN+HUMMEL develops solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of ‘leadership in filtration’. Become part of the team as an:Operations...

  • Ops Manager

    4 weeks ago

    Goleta, United States MANN+HUMMEL Full time

    As worldwide experts in filtration, MANN+HUMMEL develops solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of ‘leadership in filtration’. Become part of the team as an:Operations...

  • Mailroom Supervisor

    3 months ago

    Goleta, United States MEI Mail Services Full time

    Job DescriptionJob DescriptionGENERAL JOB SUMMARYWe are seeking a Site Supervisor to be a part of our team! You will oversee daily operations in our Mailroom and Scanning Department.RESPONSIBILITIES: Ensures that all documents are scanned and uploaded accurately and in a timely mannerOversees and assists in the daily operations of Mailroom and Scanning...

  • Nursing Services Manager

    3 days ago

    Goleta, California, United States University of California Full time

    Job SummaryWe are seeking a highly skilled LVN Supervisor to join our team at the University of California. As a key member of our Ambulatory & Community Practice, you will be responsible for overseeing all nursing and clinical services.Key ResponsibilitiesDirect nursing care and clinic administrationPatient flow coordination and supervision of clinic...

  • Production Inventory Manager

    2 days ago

    Goleta, California, United States Trispoke managed services Full time

    Job SummaryWe are seeking a highly skilled Production Inventory Manager to join our team at Trispoke managed services. The successful candidate will be responsible for maintaining schedules for material requirements and availability to support production control by optimizing inventory storage systems.Key Responsibilities:Optimize inventory storage systems...

  • Junior IT Support Specialist

    4 weeks ago

    Goleta, California, United States FTI Services Full time

    Job OverviewWe are looking for a Junior IT Support Specialist to assist in addressing technical challenges faced by our clients. Your role will involve troubleshooting and resolving various computer-related issues.Key Responsibilities:Offer technical support for both hardware and software systemsDocument customer inquiries and their resolutionsRequired...

  • Service Manager

    3 weeks ago

    Goleta, California, United States Chipotle Full time

    Job Summary:As a Service Leader at Chipotle, you will be responsible for ensuring that high-quality food is served to our customers. This includes monitoring food quality, resolving food quality issues, and supporting food safety initiatives.Key Responsibilities:Monitor and maintain high standards of food quality and presentationResolve food quality issues...

  • Library Services Manager

    3 weeks ago

    Goleta, California, United States City of Goleta, CA Full time

    About the PositionThe City of Goleta, CA is seeking a highly skilled and experienced professional to fill the role of Supervising Librarian. As a key member of the library team, you will be responsible for providing leadership and direction to library staff, managing the overall service plan of the agency, and ensuring the delivery of high-quality library...

  • Content Manager of Programs

    2 months ago

    Goleta, United States Vitamin Angels Full time

    Job DescriptionJob DescriptionPosition Description Position: Content Manager of Programs (Exempt Position)Employer: Vitamin Angels Alliance, Inc.Division: Marketing DivisionLocation: Flexible. This person can work remotely from anywhere in the US or work from our corporate headquarters in Goleta, CA or our office in Chicago, IL, or any combination...

  • Customer Service Representative

    3 weeks ago

    Goleta, California, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Marriott International, Inc. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesAnswer and Respond to...

  • Customer Service Representative

    3 weeks ago

    Goleta, California, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Marriott International, Inc. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and exceeded.Key ResponsibilitiesAnswer and Respond to Guest Calls: Respond to guest...

Technical Services Manager

4 months ago

Goleta, United States True Digital Surgery Full time

ABOUT US

True Digital Surgery is a World Leader in Computer-Guided Microsurgery. We combine 3D visualization and guidance software applications focused on improving accuracy, efficiency and outcomes for surgeons and patients. Our medical imaging and guidance system employs advanced real-time 3D graphic capabilities and proprietary software that is sold to surgeons and hospitals all over the world.


SUMMARY

The Technical Services Manager will be responsible for the management of all technical support activity at True Digital Surgery. This position is responsible for technical diagnosis, analysis, and solutions for all service issues escalated to TDS, along with all required documentation as indicated by the TDS quality system requirements for medical device. This role will ensure that the events are tracked through to completion while maintaining on-going communication with the customer, as needed to ensure complete resolution. This role requires a close relationship and teamwork with the TDS Customer Support, Software QA, and Operations teams. They will be tasked to use and improve the existing system by optimizing and staffing the team to scale with additional members according to company and product growth. They will also track and report trends for service metrics, customer feedback, complaints, and other key performance indicators. As TDS expands, the Technical Service Manager will oversee field service and repairs.


SALARY AND PAY TRANSPARENCY

Salary range for this position is between $100,000 and $140,000. Base pay is dependent upon many factors, such as: training, transferable skills, work experience, education, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and all applicable company benefits.

The salary range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receive and review all technical service issues, responding to customer with ticket number next steps within 24 hours.
  • Schedule and coordinate product repairs on returned products by
  • Repairing as needed
  • Coordinating repair with production team or
  • Coordinating repair with external suppliers and partners.
  • Work with SQA, hardware, and software teams to trouble-shoot and fully resolve customer complaints.
  • Develop and maintain service and customer feedback system databases.
  • Ensure that each service ticket is completely and accurately closed out.
  • Complete all required Forms, per quality system requirements.
  • Collect and close complaints
  • Hire and manage staff as needed to scale technical support team to meet KPIs.
  • Ensure response time, daily calls and in-completes at acceptable ranges.
  • Ability to recruit, motivate and train technical service department
  • Travel to customer sites and repair centers to service TDS products and oversee staff.
  • Develop and report weekly on relevant Technical Support KPIs.
  • Report monthly on contractual KPIs
  • Define spare parts requirements and maintain needed inventories.
  • Apply analytics to Complaints for suggestions for product improvements
  • Develop and maintain troubleshooting guide
  • Develop (or utilize existing) technical service knowledge database to assist in rapid resolution of common issues.
  • Provide investigation reports, as requested.
  • Arrange and lead weekly customer feedback meetings
  • Review and support CAPA/Complaints as needed
  • Approximately 10% travel is required initially, increasing up to 50% once units are directly placed in the field.
  • Additional duties as needed and as assigned


COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies.

  • Problem Solving – Identifies and resolves problems in a timely manner
  • Quality Management – Looks for ways to improve and promote quality, demonstrates accuracy and thoroughness
  • Interpersonal – maintains confidentiality and listens to others without interrupting
  • Organizational Support – Follows policies and procedures, provides necessary support to organization
  • Planning/Organizing – Uses time efficiently
  • Dependability – Responds to management direction, commits to long hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan
  • Professionalism - Approaches others in a tactful manner and reacts well under pressure and follows through on commitments
  • Attendance/Punctuality – Is consistently at work and on time
  • Safety and Security – Observes safety and security policies and procedure and uses equipment and materials properly
  • Delegation- Delegates work assignments, matches the responsibility to the person, gives authority to work independently, sets expectations and monitors delegated activities, and provides recognition for results.
  • Leadership-Inspires and motivates others to perform well, provides vision and inspiration to peers and subordinates, inspires respect and trust, and mobilizes others to fulfill the vision.


Education/Experience

  • Bachelor’s degree in related field or minimum of 3 years medical device technical service / support experience
  • Experience managing direct reports is preferred
  • Experience implementing and executing training programs
  • Experience with CRM/ERP systems.


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 50 pounds and frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include color, distance and close vision.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate.


Benefits:

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment


To Apply:

To respond to this opportunity, please apply through this ad.

For more information about us, please visit www.truedigitalsurgery.com


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.