Digital Apps Specialist

2 weeks ago


Berkeley Heights, United States 4A Consulting, LLC Full time

Responsibilities:

  • Provide hands-on support for existing environments to include performance of the following related tasks: software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.
  • Provide 24x7 support of production Internet applications on a rotating basis.
  • Point of escalation for application support to diagnose and resolve complex customer issues in accessing the Portal and Web Services environments.
  • Drive Incident crisis technical bridges and/or management bridges, as required and leverages experience and organizational knowledge to reduce MTTR.
  • Work with Change Management/ Release Managers to review proposed change events for production.
  • Participate in all Production Support activities during incidents and outages. Hands-on technical resource capable of resolving all technical issues within lower and upper environments and making recommendations for performance and capacity improvements.
  • Document install-defects and assign severity to the problems that occurred. After fallback, perform postmortem to identify root cause analysis (RCA).
  • Participate in internal and external audits, as required by management.
  • Work closely with Engineering to ensure all relevant KPI’s are implemented within the monitoring framework.
  • Escalate issues to the technology, operations, and/or vendor(s) where appropriate.
  • Ensure database/application controls and procedures remain compliant with Corporate IT risk.
  • Support Disaster Recovery tests and live recovery for all production environments.

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