Field Services Engineer

4 days ago


Boise, United States Kelly Science, Engineering, Technology & Telecom Full time

Field Service Engineer - Remote but targeting the Boise, ID area with 50% + Travel


**US Citizenship Required and Valid Passport Required. Potential for a 6 week training program in Japan upon starting**


Location: Based in Boise, Idaho (with travel within the USA, and potential international travel)


Position Summary: We are seeking a Field Service Engineer to install, maintain, and repair a variety of analytical X-ray equipment and related devices. This role requires significant travel from Monday through Friday, with occasional weekend and holiday work.


Key Responsibilities:


Primary Duties:

  • Travel to customer locations within the USA to service and maintain Analytical X-ray Equipment.
  • Troubleshoot and repair electronic and mechanical issues.
  • Install and modify system software as required.
  • Provide preliminary troubleshooting and diagnostics via phone.
  • Train customers on alignment and use of Analytical Systems.


Technical Tasks:

  • Install X-ray Generators, Optics, Detection Devices, and Cryo systems.
  • Maintain, update, and repair installed systems.
  • Complete and submit detailed weekly reports on customer issues.
  • Use the company's service database for documenting service work.
  • Maintain and update customer profiles as needed.
  • Submit weekly expense reports.


Work Environment:

  • Ability to work in a clean room environment.
  • Occasional international travel to the factories and Technical Centers for training on new techniques and service methods.


Qualifications:

Required:

  • Associate Degree in Electronics Engineering or equivalent training.
  • Valid Driver's License.
  • Valid Passport.
  • Ability to obtain security clearance for customer and governmental facilities.


Preferred:

  • Previous service experience.
  • Experience with Thin Film and Metrology equipment.



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