Business Systems Analyst

4 weeks ago

Clinton, United States Tjoapack Full time

Position background

Join us at the forefront of innovation and excellence in the pharmaceutical packaging industry. As a rapidly growing company, we are dedicated to delivering high-quality packaging solutions that meet the rigorous standards of the pharmaceutical sector. We are on a mission to streamline operations, enhance productivity, and ensure strict compliance with industry regulations.


We are seeking a talented Business Systems Analyst to join our Digital Team and play a pivotal role in bridging the gap between our current operational practices and our vision for a unified, efficient, and secure global standard. This position offers a unique opportunity to drive significant change and improvement across our processes, systems, and digital security.


As Business Systems Analyst you are part of the Global Digital Team and the in-house expert on core applications such as ERP and Serialization. Your deep understanding of the software modules, features and technical background ensures these systems hold no secrets for you. You are the bridge between Business on one end and Digital Systems on the other. You are an excellent communicator and in close contact with stakeholders to gather their demands, understand the business processes, and advise on system usage. As project manager you implement software changes within time and budget following Change Control procedure that includes writing and executing test scripts. You empower users by supporting them in how to work in the most efficient way.


Your responsibilities include

  • Systems Management and Coaching: Become an expert in leveraging our core systems, including ERP/WMS and Serialization, to empower and coach end users, enhancing business efficiency and system utilization.
  • Requirements Gathering and Analysis: Expertly gather, analyze, and document business needs, transforming them into detailed requirements that align with our strategic objectives.
  • Project Management: Lead and deliver projects on time, within scope and budget, coordinating with stakeholders and mitigating risks to achieve optimal outcomes.
  • Software Changes: Manage and implement critical software changes, overseeing activities from change control and functional design to testing, documentation, and training.


Characteristics / Behaviors:

  • Demonstrate effective collaboration skills, working cohesively with all organizational layers to achieve shared goals.
  • Focus on understanding and meeting stakeholder needs, tailoring solutions to enhance user satisfaction and drive business efficiency.
  • Employ a methodical approach to detect issues, analyze data, and develop well-informed, actionable solutions.
  • Uphold the highest ethical standards and transparency in all actions, fostering a trustworthy and fair environment.
  • Maintain a rigorous attention to detail to ensure accuracy and reliability in every task.
  • Manage pressure effectively, maintaining focus and quality in high-stress situations while handling multiple priorities.


Our offer

We will help you become successful in your new job with a customized development plan. At Tjoapack, we work hard, encourage innovative ideas, and give freedom to work independently. What else?

  • A one-of a kind role in the highly skilled Global Digital Team, reporting to the Global Director Technology.
  • Be a part of a team that values personal and professional growth. Engage in opportunities for self-development that align with your career aspirations.
  • Thrive in a culture that fosters collaboration, openness, and honesty, with a commitment to achieving excellence together.
  • The opportunity to work in a dynamic, fast-paced environment where your work directly contributes to patient safety and product availability.
  • Access to cutting-edge technologies and a platform to inspire change both within the facility and in the wider industry.


Place within the organization

Tjoapack is a global and independent Contract Packaging Organisation (CPO) of medicines. We’re located in Etten-Leur, the Netherlands. And since October 2021 we also have a location in Clinton, the United States.


Tjoapack is a global contract packaging organization (CPO) specializing in primary and secondary pharmaceutical packaging and supply chain management services. We’re dedicated to shaping the future of the pharmaceutical supply chain to be safer and more reliable for our customers and for patients. With more than 30 years of track record in contract packaging, we use our knowledge and experience to offer flexible solutions to our customers' challenges and use the latest technologies to continuously improve our operations. We now supply products to over 45 countries across all continents.


We are focused on shaping the future of the pharmaceutical supply chain to make it safer and more reliable for our customers and for patients. The patient is the center of our supply chain solutions to ensure that our medicines reach the patient on time. With this approach our products are usable, available, traceable, and affordable.


This is one of the reasons why we always strive for continuous improvement and development of new technologies. Most importantly, our knowledge and experience allow us to offer flexible packaging solutions and supply chain services, advise customers on market regulations and ensure we have the right solution to meet their product requirements.


Your letter of motivation should be in English. Please use the button to apply and address your letter and resume to Samira Houdane, Corporate Recruiter.


Your background, qualification, and skills

  • At least 5 years' experience in a manufacturing / industrial / pharmaceutical work environment.
  • At least 5 years' experience with leading role and proven in-depth experience in ERP/WMS including implementation and continuous improvement projects.
  • Demonstrated ability to collaborate and communicate with all layers in an organization.
  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, Management Information Systems, Engineering or equivelant.
  • Certified in Business Analysis Proffesional, Project Management, ITIL
  • Experience in Project Methodologies Agile, Scrum or equivelant
  • Demonstrated knowledge of programming languages such as SQL, Python and API such as REST and SOAP.
  • You are heavily service/customer oriented
  • Excellent communicator and collaborator with all layers of the organization
  • Pays close attention to detail, ensuring that all aspects of business processes and systems are thoroughly analysed and documented.
  • Feel comfortable to work in a high pace and changing environment
  • Effectively identify and analyse complex issues within business processes and systems

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