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Help Desk

4 months ago

Tempe, United States Insight Global Full time

Position: Help Desk

Location: Onsite -Tempe AZ 85284

ONSITE 5X PER WEEK / Mon-Fri

Pay Rate: $36/hr

Duration: 6 month contract to hire



Must-haves

- 5+ years of experience as an IT support or help desk

-Extensive experience in physical networking and Meraki network hardware

- Comfortable with Microsoft environments on the end user sides (Creating user accounts, editing policies, helping users with Microsoft access)

-Experience with Microsoft Azure

- Experience with Active Directory (adding users, removing users, access level permission, creating users)

-Experience with Microsoft Hyper-V

-Needs to be hands on experience and not just management

- Strong technical knowledge and troubleshooting skills

- Proficiency with IT service management tools (e.g., ServiceNow, Zendesk)

- Manage relationships with third-party vendors and service providers

- Maintain an inventory of IT assets and oversee equipment provisioning and retirement

-Experience supporting large ticket orders for bulk hiring classes

- Oversee the operation of the IT help desk, ensuring timely response and resolution of technical issues


Plusses

-Hands on experience with failover cluster management and Avamar


Day-to-Day

A client of Insight Global's is looking for a Help Desk candidate to work fully onsite in Tempe, AZ. The Help Desk Manager will be extremely hands on with creating user profiles and logins, support all IT technical issues that occur, manager over a small team of help desk members and building out new processes and procedures in this department. The client needs someone extremely flexible and adaptable to change while supporting internal employees diagnose technical problems and troubleshoot procedures. In this role you will help create and manage support tickets to track internal employees issues and document appropriately.


SHIFT: Monday - Friday 8:00 AM - 5:00 PM


*FULL ONSITE ROLE