Technical Program Manager

4 months ago

Melville, United States KWI Full time

Technical Program Manager



The Opportunity



As part of the Product & Program Management team, the Technical Program Manager is responsible for the planning and delivery of KWI product offerings. The team works closely with our engineers to guide projects from conception to launch. The ideal candidate is passionate about building quality software that is well-considered and well-architected. They will have a strong technical background and will be able to rally teams of engineers and product managers to drive the development of great products.



The Company



We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, David Yurman, Tom Ford and many other globally recognizable brands.


We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.




As a Technical Program Manager, you excel at the below core competencies


  • Building partnerships and working collaboratively with others to meet shared objectives
  • Operating effectively, even when things are not certain or the way forward is not clear
  • Takes full ownership over decisions, actions and failures



The impact you’ll make


  • Manage the software development lifecycle from ideation of a new feature or release to customer deployment
  • Understand how all aspects of the SDLC are executed from product design to deployment and customer service
  • Make informed recommendations to cross functional team members by taking part in daily project activities
  • Coordinate with vendors/contractors
  • Implement, measure and report various metrics on team/feature product quality and performance
  • Propose, champion and implement process improvement initiatives
  • Be accountable for the on-time delivery of planned project scope
  • Work with KWI teams to ensure each product effort is well defined and well built
  • Hold the team members accountable for their respective project responsibilities
  • Build consensus and coordinate project schedules with our team product and engineer teams
  • Manage cross project dependencies across various product releases
  • Communicate status updates and issues to stakeholders in a concise and timely manner
  • Manager and report on product programs and consisting of multiple product releases


What you will bring


  • You have a degree in Business, I.T., Computer Science, or related field
  • You have a minimum of 8 – 10 years of relevant experience as a Program Manager; experience as a Scrum Master preferred
  • You have experience with SaaS based offerings and with managing third part vendor relationships
  • You have experience working with different SDLC methodologies and different project management tools
  • You are able to manage a multitude of projects, in different phases, at the same time
  • You are able to build trust and respect amongst your technical peers
  • You have strong analytical skills
  • You have implemented new processes for software delivery at your organization
  • You have a unique combination of technical skills and business savvy
  • You’re a team player and can coordinate projects for both technical and non-technical team members
  • You have experience in designing and automating scalable processes for an enterprise company



As a member of the KWI team you will receive


  • Full Medical, Dental and Vision
  • 4 weeks of PTO in your first year
  • Summer Fridays....all year round
  • Tuition Reimbursement
  • Discount from building café
  • 401(K) with a 50% company match (up to 6% of employee contribution)
  • Employee Referral Program
  • (1) Volunteer day each year



Our work space



We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days are Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.


We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.



Our commitment to you



At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.


With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

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