We have other current jobs related to this field that you can find below
-
Business Management
2 months ago
Plano, United States HAI, inc Full timeJob DescriptionJob DescriptionDo you want to join a fast-paced growing organization that values their customers, communities, and employees? Join our thriving firm today! We are searching for dedicated leaders who are full of positivity, excitement and are always up to new challenges. We are a leading Business Consulting and Management Firm in the Dallas...
-
ITSM Enterprise Solutions Manager
4 days ago
Plano, Texas, United States Catapult Staffing Full timeITSM Enterprise ManagerAbout the CompanyCatapult Staffing is a prominent staffing agency specializing in connecting top talent with leading organizations across various industries. Our client is a well-established global automotive manufacturer with a legacy of excellence and innovation in vehicle production.Job OverviewThe ITSM Enterprise Manager will be...
-
Creative Project Manager
3 days ago
Plano, United States Cinemark Full timeJoin Our Team As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences. Role Summary: What is a Creative Project Manager? The Creative Project Manager...
-
Manager, Risk Management
3 weeks ago
Plano, United States Capital One Financial Corp Full timeNot only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the Company, but you will also grow your strategic and influencing skills as you create and implement risk st Risk, Management, Manager, Strategy, Customer Experience, Data, Banking, Technology
-
Release Manager
2 weeks ago
Plano, United States Mitchell Martin Inc. Full timeRelease Manager role in Plano, TX or Chicago, IL (HYBRID, 3 days onsite) Duration: 12 to 18 months ONLY W2 Required Skills:STRONG Release Management experience (NOT Deployment/not technical role)MUST be able to use REMEDY and JIRA extensively- write queries, create dashboards, run task lists, and etc Previous experience with managing releases for complex...
-
Release Manager
2 weeks ago
Plano, United States Mitchell Martin Inc. Full timeRelease Manager role in Plano, TX or Chicago, IL (HYBRID, 3 days onsite) Duration: 12 to 18 months ONLY W2 Required Skills:STRONG Release Management experience (NOT Deployment/not technical role)MUST be able to use REMEDY and JIRA extensively- write queries, create dashboards, run task lists, and etc Previous experience with managing releases for complex...
-
Program Management Specialist
4 days ago
Plano, Texas, United States Pinnacle Group, Inc. Full timeJob Title: Technical Project ManagerLocation: RemoteDuration: 12 months (with potential for extension)Key Responsibilities:Possess 8-10 years of demonstrated expertise in a challenging Project and Program Management setting.Prior experience as a Business Data Analyst is advantageous, particularly in IT automation initiatives.Exhibit strong interpersonal and...
-
Incident Manager
1 month ago
Plano, United States Diverse Lynx Full timeHello, I've a position of " Incident Manager ". Location: Plano, TX Job Description: Role: Major Incident Manager 1. Knowledge on Service Design, Service Transition, Service Operations & CSI 2. Experience in handling Problem management, Change management, Service Level Management, Capacity Man-agement, Knowledge Management, Availability Manage-ment 3....
-
Manager, Risk Management
2 weeks ago
Plano, United States Capital One Full timePlano 6 (31066), United States of America, Plano, Texas Manager, Risk Management - Data Strategy & Products As a Risk Manager in the Financial Services Data Strategy & Products Experience, you will provide professional risk judgment for Data Risk Management that enables our FS Experiences to tackle major company challenges. In this role, not only will you...
-
Consultant - Program Manager
3 months ago
Plano, United States Torq Full timeJob DescriptionJob DescriptionWhat You Could be Doing:Our company is looking for superstars who will fill a key role by working with our clients to develop and deliver strategic initiatives across their organization. Your passion, knowledge and confidence will fuel a powerful experience that drives meaningful impact for our clients. Below are some of the key...
-
Technical Project Manager
3 weeks ago
Plano, United States Pinnacle Group, Inc. Full timeJob Title: Program ManagerLocation: Plano, TX 75093 / Santa Clara, CA 95050 (onsite - in office 3 to 4 days a week)Duration: 12 months (possible extension)Skills8-10 years of proven experience in a highly demanding Project and Program Management environmentPrior proven working experience as a Business Data Analyst, is preferred. IT automation projects Solid...
-
Technical Project Manager
3 weeks ago
Plano, United States Pinnacle Group, Inc. Full timeJob Title: Program ManagerLocation: Plano, TX 75093 / Santa Clara, CA 95050 (onsite - in office 3 to 4 days a week)Duration: 12 months (possible extension)Skills8-10 years of proven experience in a highly demanding Project and Program Management environmentPrior proven working experience as a Business Data Analyst, is preferred. IT automation projects Solid...
-
Account Manager
3 weeks ago
Plano, United States Computacenter AG & Co. oHG Full timeAbout the role The primary responsibility of the Account Manager (AM) is to assist Account Executives in handling Computacenter customer base and the sales of products and services. Account Managers are empowered to help & support the Sales process; making it easier for an Account Executive to handle and seek out multi-client opportunities while the AM...
-
Restaurant Manager
4 weeks ago
Plano, United States Raising Cane's Full timeJob DescriptionJob DescriptionCompany DescriptionInitial hiring pay range (based on location, experience, etc.): $ 18 / hourAt Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile. Every...
-
Risk Management Lead
3 days ago
Plano, Texas, United States Capital One Financial Corp Full timePosition OverviewAs a Manager of Risk Strategy, you will leverage your analytical and problem-solving capabilities to develop and implement innovative solutions aimed at minimizing risks within the organization.Key ResponsibilitiesUtilize your expertise to identify potential risks and devise strategies to mitigate them effectively.Enhance your strategic and...
-
Consultant - Project Manager
3 months ago
Plano, United States Torq Full timeJob DescriptionJob DescriptionWhat You Could be Doing:Our company is looking for superstars who will fill a key role by working with our clients to develop and deliver strategic initiatives across their organization. Your passion, knowledge and confidence will fuel a powerful experience that drives meaningful impact for our clients. Below are some of the key...
-
AV Project Manager
2 months ago
Plano, United States Black Box Full timeThe NACS Project Management Office (PMO) consists of program and project management delivery, resource management, quality management, continuous improvement, professional development and knowledge management.Achieve operational efficiency and effectiveness of program management through full end-to-end design and delivery across Audio Visual industry....
-
AV Project Manager
3 months ago
Plano, United States Black Box Full timeThe NACS Project Management Office (PMO) consists of program and project management delivery, resource management, quality management, continuous improvement, professional development and knowledge management.Achieve operational efficiency and effectiveness of program management through full end-to-end design and delivery across Audio Visual industry....
-
Account Manager
1 month ago
Plano, United States Computacenter AG & Co. oHG Full timePosition Overview The primary responsibility of the Account Manager (AM) is to assist Account Executives in handling Computacenter customer base and the sales of products and services. Account Managers are empowered to help & support the Sales process; making it easier for an Account Executive to handle and seek out multi-client opportunities while the AM...
-
Account Manager
1 month ago
Plano, Texas, United States Computacenter AG & Co. oHG Full timePosition OverviewThe primary responsibility of the Account Manager (AM) is to assist Account Executives in handling Computacenter customer base and the sales of products and services. Account Managers are empowered to help & support the Sales process; making it easier for an Account Executive to handle and seek out multi-client opportunities while the AM...
![Openmind Technologies Inc.](https://media.trabajo.org/img/noimg.jpg)
Problem Manager
2 months ago
Our client is looking for a Problem Manager. Kindly find the detailed job description below. If interested, reply by sharing your updated resume and contact info.
Job Title: Problem Manager
Duration: 1 year
Location: Hybrid Plano,TX
Role Summary
In this role, you will join an established team of professionals in the Global Incident and Escalation team, who are responsible for leading and remediating high severity events with varying scope and impact. This is a senior role requiring an individual who can take charge and lead a multi-disciplinary approach in problem management, collaborating across the functions and groups to drive the so what part of the investigation.
This role is not for those just following a detailed process we are looking for an operations professional comfortable in true problem management who can be the change agent to analyze deep and find hidden opportunities to continuously improve our products and services for our customers.
The Problem Manager is responsible for managing the life cycle of "problems . This includes preventing incidents from occurring, and if incidents do occur, prevent them from occurring again; as well the curation of RCA and RCM documentation for critical customer issues. The Problem Manager analyzes Incident and Escalation data, identifies issues, and works across the company to solve problems through a robust Post Incident Review (PIR) program.
The ideal candidate will have excellent problem-solving skills, be highly analytical, is a strong teammate, comfortable with ambiguity, customer enthusiast, comfortable with change, and experience working in a fast-paced environment.
What you'll get to do
- Reporting manage a set of metrics, including appropriate categorisation to identify trends, clusters and hotspots that will point to likely focus areas for the future incident prevention. Reporting may include, proactive trending, seasonal/geography specific analysis, recurring incident volumes, high business impact problems.
- PIR Meetings - Jointly own and lead post incident review discussions with the lead Incident Commanders and the wider incident response teams to identify improvement opportunities across all pillars of process, people and tools.
- Root Cause Analysis Collate information available from both the past (known errors) and present, and establish objective statements on high severity events that can be shared with the internal and external partners.
- Major problem management - detailed reviews are conducted on major problems, including those stemming from major incidents, to identify root causes and detailed action plans to prevent recurrence and customer meaningful outcome.
- Handle incoming requests
- Maintains onboarding and educational materials
- Maintains Problem process documentation
- Publish complete Root Cause Messages
- Works on related projects as needed
- Obtains internal/ external feedback regarding the program, turning them into actionable plans to improve process/ procedure
- Actively drives the creation and improvement of problem tickets in partnership with Incident Management
- Influence across the organization with data to drive the implementation of preventive measures and improvements .Conduct in-depth analysis of incidents
- Manage the complete implementation of root cause fixes and supervise the creation of knowledge articles.
- Established experience in ITSM Tooling for Problem Management at modular level and how it interlocks with Incident and or Change subject areas
- Promote awareness of standard processes for incident management.
Must-have Qualifications
- BS/BA degree with 4 years related experience, or 6 years industry experience.
- Advanced ITIL certification or industry certifications which can contribute to the experience requirement.
- Demonstrated analytic capabilities
- Excellent communication skills, written and spoken
- Most importantly, you think action-first and passionate about delivering with a strong desire to learn.
Nice-to-have Qualifications
- Experience building related programs, or inspiring change and transformation is a plus
We are an Equal Opportunity Employer