Customer Care Accounting Manager

4 weeks ago

Cleveland, United States Kelly Full time

Job Title: Customer Care Accounting Manager

Job Type: Full-time

Company: Case Western Reserve University

Location: Main Campus

Pay Rate: $49,000


Job Summary:

Kelly recently partnered with CWRU for a Customer Care Accounting Manager. As a Customer Care Accounting Manager, you will be responsible for overseeing all aspects of the Customer Care team operations. Your primary focus will be to ensure professionalism, efficiency, and outstanding customer service while mitigating risk to the University and its constituents. You will also design and implement improved processes or operational policies. We are looking for someone with strong Excel skills and the ability to work in a fast-paced environment. Prior experience in journaling, Pcard, and customer service would be a plus.


Roles and Responsibilities:

- Manage daily customer service resolution of Purchasing and Accounts Payable issues, including handling escalated issues, determining problems, and providing resolutions.

- Serve as a leader and proactive liaison to internal and external customers on all University Business Policies, providing guidance and direction.

- Maintain and communicate expert knowledge of general Purchasing and Accounts Payable policies.

- Utilize various databases and systems to investigate and resolve complex challenges regarding purchase orders, invoices, payment requests, travel requests, etc.

- Directly supervise the customer care team to ensure efficiency, professionalism, and outstanding customer service.

- Hire and train new employees, define and assign individual tasks, maintain schedules and standards.

- Make recommendations for proactive service enhancement and improvement.

- Develop and recommend departmental policies and procedures regarding customer service, vendor database management, audit controls, and human resource requirements.

- Serve as the administrator for the hosted call center and develop schedules to produce accurate and timely information for reporting.

- Collect, analyze, and interpret financial management information for ASO Vendors to assist with the preparation and recommendations for annual operating budgets.

- Provide ASO Vendor financial data for quarterly forecasting, mid-year close, annual budgeting, and annual year-end closing.

- Manage vendors to ensure proper governmental screening compliance and authorize vendors for campus use.

- Collect information, statistics, and other data, and prepare reports or correspondence to support daily operations of the team and leadership.

- Perform administrative and various support duties such as creating, editing, and proofreading documentation.

- Serve as a backup to coordinate fulfillment with P-card administrator and process P-card applications.

- Maintain highly confidential information on staff, students, vendors, and budgets.

- Perform other duties as assigned.


Qualifications & Skills:

- Strong Excel skills

- Ability to work in a fast-paced environment

- Prior experience in journaling, Pcard, and customer service

- Excellent leadership and supervisory skills

- Strong problem-solving and decision-making abilities

- Exceptional communication and interpersonal skills

- Attention to detail and accuracy

- Knowledge of financial management and budgeting

- Proficiency in using databases and systems such as PeopleSoft, Telax phone system, and PaymentNet4

- Familiarity with federal, state, and local regulations governing purchases and contracts


Opportunities:

- Opportunity to lead and manage a customer care team

- Chance to make a significant impact by improving processes and operational policies

- Exposure to a diverse range of stakeholders within the university community

- Professional growth and development opportunities

- Collaborative and supportive work environment


Company Culture:

At CWRU, we value professionalism, efficiency, and outstanding customer service. We believe in continuous improvement and actively seek creative ideas and procedures from outside sources to provide the best purchasing experience for our end users. We foster a collaborative and supportive work environment where everyone's contributions are recognized and valued. Join us and be part of a team that is dedicated to delivering excellence in accounting and customer care

  • Customer Care Accounting Manager

    1 month ago

    Cleveland, United States Kelly Full time

    Job Title: Customer Care Accounting ManagerJob Type: Full-timeCompany: Case Western Reserve UniversityLocation: Main CampusPay Rate: $49,000Job Summary:Kelly recently partnered with CWRU for a Customer Care Accounting Manager. As a Customer Care Accounting Manager, you will be responsible for overseeing all aspects of the Customer Care team operations. Your...

  • Customer Care Accounting Manager

    4 weeks ago

    Cleveland, United States Kelly Full time

    Job Title: Customer Care Accounting ManagerJob Type: Full-timeCompany: Case Western Reserve UniversityLocation: Main CampusPay Rate: $49,000Job Summary:Kelly recently partnered with CWRU for a Customer Care Accounting Manager. As a Customer Care Accounting Manager, you will be responsible for overseeing all aspects of the Customer Care team operations. Your...

  • Customer Account Manager

    4 weeks ago

    Cleveland, United States Elite Vision Solutions Full time

    Job DescriptionJob DescriptionElite Vision Solutions is a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative entry-level Customer Account Manager to engage our consumer audience in acquisitions and existing...

  • Customer Account Manager

    2 weeks ago

    Cleveland, United States Elite Vision Solutions Full time

    Job DescriptionJob DescriptionElite Vision Solutions is a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative entry-level Customer Account Manager to engage our consumer audience in acquisitions and existing...

  • Customer Account Manager

    2 weeks ago

    Cleveland, Ohio, United States Elite Vision Solutions Full time

    Job DescriptionJob DescriptionElite Vision Solutions is a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative entry-level Customer Account Manager to engage our consumer audience in acquisitions and existing accounts...

  • Customer Account Manager

    2 weeks ago

    Cleveland, United States Staffing Solutions Enterprises Full time

    Staffing Solutions Enterprises is excited to partner with a local manufacturer in the aerospace industry to identify a customer-focused Account Manager! The Account Manager will manage customer relationships and is directly responsible for the preservation of our client's current customer base and identifying new opportunities to service our customers. This...

  • Customer Account Manager

    2 weeks ago

    Cleveland, United States Staffing Solutions Enterprises Full time

    Staffing Solutions Enterprises is excited to partner with a local manufacturer in the aerospace industry to identify a customer-focused Account Manager! The Account Manager will manage customer relationships and is directly responsible for the preservation of our client's current customer base and identifying new opportunities to service our customers. This...

  • Customer Account Manager

    1 week ago

    Cleveland, United States Staffing Solutions Enterprises Full time

    Staffing Solutions Enterprises is excited to partner with a local manufacturer in the aerospace industry to identify a customer-focused Account Manager! The Account Manager will manage customer relationships and is directly responsible for the preservation of our client's current customer base and identifying new opportunities to service our customers. This...

  • Accounting Manager

    1 month ago

    Cleveland, United States Kelly Services Full time

    Job DescriptionJob DescriptionJob Title: Accounting Manager - CARE MANAGERJob Type: Full-timeCompany: Case Western Reserve UniversityLocation: Main CampusPay Rate: $49,000Job Summary:Kelly recently partnered with CWRU for an Accounting Manager. As an Accounting Manager - CARE MANAGER, you will be responsible for overseeing all aspects of the Customer Care...

  • Accounting Manager

    4 weeks ago

    Cleveland, United States Kelly Services Full time

    Job DescriptionJob DescriptionJob Title: Accounting Manager - CARE MANAGERJob Type: Full-timeCompany: Case Western Reserve UniversityLocation: Main CampusPay Rate: $49,000Job Summary:Kelly recently partnered with CWRU for an Accounting Manager. As an Accounting Manager - CARE MANAGER, you will be responsible for overseeing all aspects of the Customer Care...

  • Accounting Manager

    4 weeks ago

    Cleveland, United States Kelly Services Full time

    Job DescriptionJob DescriptionJob Title: Accounting Manager - CARE MANAGERJob Type: Full-timeCompany: Case Western Reserve UniversityLocation: Main CampusPay Rate: $49,000Job Summary:Kelly recently partnered with CWRU for an Accounting Manager. As an Accounting Manager - CARE MANAGER, you will be responsible for overseeing all aspects of the Customer Care...

  • accountant

    5 days ago

    Cleveland, Ohio, United States Defense Finance And Accounting Service Full time

    Serves as a staff expert regarding the operational accounting functions and the application of generally accepted accounting principles, policies, and procedures. Proposes new procedures or methods or modifies existing procedures and methods to resolve current problems and enhance the validity, accuracy, and integrity of accounting processes. Identifies...

  • supervisory accountant

    7 days ago

    Cleveland, Ohio, United States Defense Finance And Accounting Service Full time

    Serves as an Accounting Manager providing professional accounting, finance and reporting services, management advice, and assistance to supported customers in the application of accounting theories, concepts, principals, and standards. Plans, formulates and develops accounting and financial policies and procedures to enhance the validity, accuracy and...

  • accountant

    5 days ago

    Cleveland, Ohio, United States Defense Finance And Accounting Service Full time

    Provides professional accounting advice and assistance to supported organizations and lower-graded accountants and/or accounting technicians in the resolution of diverse, complex, or controversial accounting problems. Proposes new procedures and methods or modifies existing procedures and methods to resolve current problems and enhance the validity,...

  • accounting technician

    2 months ago

    Cleveland, Ohio, United States Defense Finance And Accounting Service Full time

    Researches Accounts Payable data and performs balancing and reconciling of accounts. Responds to routine and non-routine questions from customers or contractors regarding accounting data, discrepancies, and procedures. Verifies the accuracy, completeness, and validity of Accounts Payable functions and transactions including obligations, accrued expenditures,...

  • Customer Care Specialist

    3 weeks ago

    Cleveland, United States Kelly Full time

    Job Title: Customer Care Specialist  Job Type: Full-time Company: Case Western Reserve University Location: Main Campus Pay Rate: $49,000 Job Summary: Kelly recently partnered with CWRU for a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for overseeing all aspects of the Customer Care team operations. Your primary focus...

  • Customer Care Specialist

    7 days ago

    Cleveland, United States Kelly Full time

    Job Title: Customer Care Specialist  Job Type: Full-time Company: Case Western Reserve University Location: Main Campus Pay Rate: $49,000 Job Summary: Kelly recently partnered with CWRU for a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for overseeing all aspects of the Customer Care team operations. Your primary focus...

  • accounting technician

    2 months ago

    Cleveland, Ohio, United States Defense Finance And Accounting Service Full time

    Serves as an Accounts Payable Accounting Technician facilitating critical vendor payments in support of DoD (Department of Defense) operations. Accesses a variety of documents including invoices, receiving reports, and procurement documents for payments to government vendors using the Electronic Document Management (EDM) and appropriate entitlement system....

  • Account Manager

    4 weeks ago

    Cleveland, Ohio, United States MIM Software Inc. Full time

    MIM believes the initial sale of our software is just the first step in the journey with our customers. Maintaining a devoted customer base is a core part of our strategy. You will be charged with understanding the current needs of our sites and helping them overcome challenges in their clinical workflow to evolve their use of our products. We are looking...

  • Senior Accountant

    1 month ago

    Cleveland, United States Care Alliance Health Center Full time $70,000 - $75,000

    Care Alliance Health Center is looking for an experienced Accountant to join their growing team of professionals.Mission Statement:Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy and related services to people who need them most, regardless of their ability to pay. The ideal candidate will have substantial...