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Desktop Support Specialist

4 months ago


Jacksonville, United States Mican Technologies Inc. Full time

We are seeking a skilled Desktop Support Specialist to join our IT team. The ideal candidate will have experience in Windows configuration and Active Directory management. This role is responsible for providing technical support to end-users, ensuring the smooth operation of desktop environments, and maintaining the integrity of our network infrastructure.


Key Responsibilities:

  • Provide timely and effective technical support to end-users for hardware, software, and network issues.
  • Install, configure, and maintain Windows operating systems on desktop and laptop computers.
  • Manage user accounts, permissions, and access rights in Active Directory.
  • Troubleshoot and resolve issues related to Windows OS, software applications, and network connectivity.
  • Perform routine maintenance and updates to ensure system security and performance.
  • Assist with the setup and deployment of new computer systems and peripherals.
  • Document and track support requests and resolutions using a ticketing system.
  • Collaborate with other IT team members to resolve complex technical issues and implement improvements.
  • Conduct user training sessions and provide documentation to enhance user proficiency with systems and applications.