Senior Account Manager

5 days ago

Overland Park, United States iFocus Marketing Full time

iFocus is looking to hire a Senior Account Manager who is the liaison between the client and internal teams to continuously meet client expectations and campaign goals. You will help ensure the ongoing satisfaction and success of iFocus’s most valued clients, fostering relationships that flourish for years to come. With your expertise and advice, you will be able to help our clients navigate their digital marketing efforts and be a trusted resource for them. To be successful in this role, you will be comfortable working in a fast-paced environment and have a high standard of quality.


Duties and Responsibilities

  • Build relationships based on trust so that you can help clients set goals and shape solutions by understanding their unique business needs, including trends in their industry
  • Maintain the highest levels of satisfaction by answering questions, teaching
  • about our services, and helping clients and internal teams resolve concerns
  • Develop an outcome-first approach by understanding what is happening with each client, identifying where issues could occur, and recommending services that would benefit the client
  • Drive new business growth, including growth opportunity identification and follow-through
  • Create a positive environment that encourages open and honest communication that is core to collaborative work relationships
  • Facilitate internal communication for changes in client accounts
  • Build and analyze performance reports in preparation for client meetings
  • Manage customer retention and carefully manage customer attrition risk
  • Meet with clients regularly to discuss their marketing results and strategy
  • Assist with mentoring and training new employees


Required Skills and Qualifications

  • Minimum Bachelor’s degree
  • 3+ years of experience in account management
  • Strong communication and customer service skills with the ability to interact with clients, technical team members, business stakeholders, etc. with an ability to read between the lines and listen for what isn’t being said
  • Ability to adapt to new situations, solve problems on the fly, and communicate with those around you
  • Ability to work effectively in a fast-paced environment while maintaining a sense of perspective
  • Proven ability to act as a trusted partner to the Director of Account Management
  • Ability to juggle multiple projects at a time, while maintaining sharp attention to detail
  • Strong written, verbal, and interpersonal communication skills
  • Extremely organized with exceptional follow through
  • Self-starter with a high energy level, commitment to excellence, and a diligent work ethic
  • This is a hybrid position that will require at least one day per week working in our office


Preferred Qualifications

  • Agency experience preferred
  • Relevant digital marketing experience


Pay & Benefits Summary

Individually, our team members are enthusiastic forces of digital marketing. We’re internally motivated, curious collaborators ready to inject a high level of detail into everything we do. Together, we’ve built a supportive community of marketing professionals who thrive in our fast-paced, dynamic environment. Our team members embrace change, develop solutions that make an impact, and appreciate diverse ideas as we work toward common goals. We celebrate our successes, know the importance of coworker camaraderie, and prioritize work-life balance.


In exchange for performing daily digital marketing feats, you get:

  • Competitive salary
  • 401(k) with employer matching contributions and immediate vesting
  • Health insurance options, including HSA- and FSA-eligible plans
  • Dental, Vision & Supplemental Insurance
  • Employer-paid life insurance and short- and long-term disability
  • Optional critical illness and accident insurance
  • Paid time off
  • 8 Paid holidays
  • Flexible hybrid working policy
  • Summer hours
  • Ongoing professional development
  • Agency events
  • Office snacks and drinks


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